IT Support Technician II

  • Austin, TX
  • Posted 2 days ago | Updated 1 day ago

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required

Skills

Identity Management
Network
Access Control
Auditing
IT Support
Database
KPI
Mainframe
Workflow Management
RBAC

Job Details

Role: IT Support Technician II

Duration: 12-month duration

Location: Austin, TX 78744 (Onsite)

Note: This position requires candidates to be in onsite 5 days a week. Candidates must be LOCAL.

Summary:

  • Performs security access management for Network, Database, Applications, and Mainframe.
  • Provides direct support for access administration (provisioning, de-provisioning, access control and reviews, etc.).
  • Define Role Based Access Controls (RBAC) and assist with the implementation and ongoing maintenance to support role-based access.
  • Document troubleshooting steps and resolutions in a manner that can be used as a guide to other members of IT and end users. Work as a team player to help accomplish goals and complete projects.
  • Provide access support to end users on a variety of IT systems.
  • Identify, research, and resolve IT technical problems related to access or roles.
  • Respond to Business Users telephone calls and email request/tickets for service.
  • Document, track and monitor provisioning tickets to ensure a timely resolution.
  • Provide follow up and ensure that business users are satisfied with provisioning ticket resolutions.
  • Perform and responds to security audits as required and requested.
  • Maintains confidentiality regarding investigations requests or findings.
  • Run daily/weekly/monthly compliance and audit reports and act on appropriately.
  • Conduct annual review & audit of all access criteria and work with area of responsibility to update or create new access criteria.
  • Availability for on-call or response to Priority 1 or Priority 2 incidents related to access management. Monitor mainframe violations for potential abuses and investigate.

Required Skills:

  • 4-7 years of Meeting metrics, KPI s and accountable for self and team performance ability to work on a team or independently but managing towards meeting team goals
  • 4-7 years of Workflow management and performing tasks in a predefined set of time
  • 4-7 years of Operational Experience in a customer facing role
  • 4-7 years of Excellent written and verbal communication skills

Preferred Skills:

  • 2 years of Performing audit processes when requested Demonstrated ability to perform in and defuse stressful situations that require time bound performance
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