FullTime Senior Payroll Manager Hire-to-Retire (HTR)

Job Title: Senior Payroll Manager Hire-to-Retire (HTR)

Location: San Antonio, TX (Onsite)

Duration : Full-Time

Interview Mode : Video

Job Description :

The Senior Manager, Hire-to-Retire will oversee the end-to-end Hire-to-Retire (HTR) process for a leading Med Tech Customer organization. The role encompasses operational excellence, transformation leadership, change management, and proactive stakeholder communication. The ideal candidate would be a seasoned leader with a strong track record in managing HTR processes with domain expertise in US Payroll processing, process optimization, and customer relationship management. Senior Manager, Hire-to-Retire, would liaise with range of customer stakeholders including regional leads, GPOs and Global business leaders.

Responsibilities

Operational Leadership:

• Oversee the full spectrum of HTR processes, including recruitment, onboarding, payroll, benefits administration, performance management, learning and development, and offboarding.
• Complete knowledge of US payroll processing
• Ensuring effective execution of year end activities for all process including payroll
• Effective implementation & reinforcement of operational & risk Control
• Ensure service delivery excellence, meeting or exceeding client KPIs and SLAs.
• Detailed RCA & path to green for impacted KPIs & SLAs

Transformation Agenda:

• Manage the transformation of HTR processes, implementing best-in-class tools, technologies, and methodologies to enhance efficiency and service delivery.
• Drive the adoption of digital solutions, automation, and AI to streamline workflows and improve client outcomes.
• Continuously assess processes for improvement opportunities and implement innovative solutions to address evolving client needs.

Change Management:

• Design and execute change management strategies to ensure smooth transitions during transformations.
• Engage with teams and clients to foster collaboration, trust, and buy-in for transformation initiatives.
• Act as a change ambassador, aligning people, processes, and technology to achieve organizational goals.

Stakeholder & Communication Management:

• Serve as the primary point of contact for senior client stakeholders, ensuring alignment with their strategic objectives.
• Build and maintain relationships with internal teams and external clients, fostering open and transparent communication.
• Regularly provide updates to leadership and clients on performance, challenges, and opportunities.
• Drive strong governance with our internal & external stakeholders

Team Leadership:

• Lead, mentor, and develop diverse, multi-regional teams to foster a high-performance culture.
• Promote inclusivity, collaboration, and professional growth within the team.
• Establish clear goals, accountability measures, and performance metrics for team members.

Qualifications we seek in you!

Minimum Qualifications

• Education: Bachelor s degree in business administration, Human Resources, or a related field (MBA or equivalent preferred).
• 10+ years of experience in HR operations, shared services, or BPO environments, with at least 5 years in a senior leadership role.
• Expertise in driving organizational transformation, change management, and stakeholder engagement.
• Familiarity with HR technologies (e.g., Workday, SAP SuccessFactors) and automation tools is highly desirable.

Preferred Qualifications/ Skills

• Strong leadership, strategic thinking, and decision-making capabilities.
• Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels.
• Adept at managing cross-cultural teams and fostering an inclusive workplace.
• Analytical mindset with a focus on metrics-driven decision-making.

Good excel & MS office knowledge