Overview
On Site
Compensation information provided in the description
Full Time
Skills
Production Support
Application Support
Management
Technical Support
Accessibility
Equities
Reporting
Regression Testing
Organizational Skills
Law
Job Details
Job Description
The Application Support Engineer is a vital member of the IT Support US Equity team, providing both operational and project-related support for Sophis Equities. This role focuses on IT topics, projects, and systems utilized globally by the business line, with support primarily during US business hours.
Essential Duties and Responsibilities
The salary range for the Associate position will be between $120,000 - 150,000. Natixis is required by law to include a reasonable estimate of the compensation range for this role. Actual base salary will vary and will be based on several factors including, but not limited to, relevant experience, education, skills set, applicable licensure and certifications, and other business and organizational needs. Base salary is only one component of our total rewards package. Natixis also offers a generous benefits package, and you may be eligible for a discretionary incentive award depending on company and individual performance.
The Application Support Engineer is a vital member of the IT Support US Equity team, providing both operational and project-related support for Sophis Equities. This role focuses on IT topics, projects, and systems utilized globally by the business line, with support primarily during US business hours.
Essential Duties and Responsibilities
- Manage daily application issues and requests from Sophis Equities users.
- Monitor end-of-day processes and batch jobs during office hours.
- Provide Level 1 and Level 2 technical support; functional support experience is a plus.
- Work morning US IT shifts to ensure the accessibility of Sophis Equities. Shift start times vary weekly at 6:00 AM, 7:00 AM, or 8:00 AM EST.
- Communicate and report issues or problems related to the equity perimeter.
- Develop and maintain tools to enhance end-user service levels and facilitate support tasks.
- Assist Business Analysts in automating recurring requests.
- Perform non-regression testing.
- Ensure the smooth operation of one or more applications from start to finish, including daily monitoring, organizing maintenance work, and implementing upgrades.
- Contribute to the implementation of projects within the corresponding community.
- Plan and deploy new releases in production.
- Provide support for weekend deliveries and target days as needed.
The salary range for the Associate position will be between $120,000 - 150,000. Natixis is required by law to include a reasonable estimate of the compensation range for this role. Actual base salary will vary and will be based on several factors including, but not limited to, relevant experience, education, skills set, applicable licensure and certifications, and other business and organizational needs. Base salary is only one component of our total rewards package. Natixis also offers a generous benefits package, and you may be eligible for a discretionary incentive award depending on company and individual performance.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.