L3 ForgeRock Support Engineer :: Plano, TX (Remote)

Title: L3 ForgeRock Support Engineer

Work Location: Plano, TX (Remote)

Duration: 12 Months Contract

Description:

Note : Occasional evening and weekend work may be required as job duties demand.

• Responsible for supporting the operational stability, integration, and strategic development of IAM solutions.
• Manage incident resolution, lead architecture and roadmap planning, and collaborate across internal and external teams to ensure secure and seamless identity services.
• Key responsibilities include ticket triage, system health monitoring, documentation, and the design and implementation of scalable IAM architectures.
• This position requires strong analytical skills, technical expertise, and the ability to drive continuous improvement in identity management processes.

Essential Functions:

• Lead business requirements gathering and IAM solution design.
• Develop IAM architecture, physical design, and technology strategy.
• Own and evolve the IAM roadmap in alignment with organizational goals.
• Triage and resolve P3/P4 tickets related to ForgeRock IAM components.
• Conduct daily application health checks and sanity testing.
• Support integration and troubleshooting of Social Identity Providers (IDPs).
• Participate in incident management and root cause analysis.
• Attend command center calls and provide real-time issue updates.
• Collaborate with internal teams (e.g., BEC, CEC, AlwaysON) for issue resolution.
• Maintain and update technical documentation and knowledge base articles.
• Generate operational and performance reports as needed.
• Ensure smooth transition of project deliverables to support and operations teams.

Competencies:

• Resource Provisioning
• Good understanding of Auth and OIDC concepts.
• Solid understanding of IAM and security concepts
• Good communication and presentation skills.
• Highest level of personal and professional ethics and integrity

Required Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, Business or related field
• Minimum of 10 years with IAM, inclusive of a minimum of 2 years of experience leading technical initiatives/teams.
• Solid experience with ForgeRock Access Management, Directory Services, Identity Management, and Identity Gateway

Knowledge & Skills:

• Hands-on experience with ForgeRock Identity Platform (AM, IDM, DS, IG).
• Strong understanding of IAM concepts, protocols (SAML, OAuth2, OIDC), and directory services (LDAP).
• Experience with incident and ticket management tools (e.g., ServiceNow, Jira).
• Familiarity with monitoring tools and log analysis.
• Knowledgeable in basic scripting (e.g., Shell, Python)
• Skilled in maintaining documentation
• Skilled in coordinating configuration and code changes with the IDP engineering teams and other applications teams
• Knowledge in supporting deployment to stage and production

Akshit Sisonia - Sr. Technical Recruiter

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