Overview
Remote
On Site
Hybrid
$20 - $21.43 hr
Contract - Independent
Contract - W2
Contract - 12+ mo(s)
Skills
OUTBOUND
INBOUND
PHONE OUTREACH
CONTACT CENTER
CUSTOMER SUPPORT
CUSTOMER CARE
CUSTOMER SERVICE
MICROSOFT 365
MS OFFICE
EXCEL
Job Details
Payrate: $20.00 - $21.43/hr.
Summary:
The Caption SBU focuses on clinical applications that aid in early disease detection, using AI to assist in conducting ultrasound scans. Caption Care is a turnkey, end-to-end echo program that leverages Caption AI technology platform to deliver convenient, cost-effective echocardiograms in any care setting to identify heart disease earlier before undiagnosed issues become serious.
The Caption Care Operations Specialist works within the Caption Care Operations team and contributes to initiatives and tasks to ensure service excellence. They include but are not limited to integration tasks, scheduling, Client team support, Inbound and outbound calling for patients and key initiatives.
Responsibilities:
Qualifications:
Desired Skills:
Pay Transparency: The typical base pay for this role across the U.S. is: $20.00 - $21.43 /hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (;/span>
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
Summary:
The Caption SBU focuses on clinical applications that aid in early disease detection, using AI to assist in conducting ultrasound scans. Caption Care is a turnkey, end-to-end echo program that leverages Caption AI technology platform to deliver convenient, cost-effective echocardiograms in any care setting to identify heart disease earlier before undiagnosed issues become serious.
The Caption Care Operations Specialist works within the Caption Care Operations team and contributes to initiatives and tasks to ensure service excellence. They include but are not limited to integration tasks, scheduling, Client team support, Inbound and outbound calling for patients and key initiatives.
Responsibilities:
- Monitor processes for outreach and engagement of patients in the Caption Care service.
- Contribute to activities within the broader operations team.
- Contribute to Operations teams activities to build outreach and engagement features in the Caption Care platform.
- Support operations to outline needs and make recommendations regarding scheduling/call center requirements and features.
- Perform other duties as assigned.
Qualifications:
- Bachelor s degree in business or related field preferred
- 3-5 years experience in a call center environment.
Desired Skills:
- Proficient with Microsoft 365 or similar software.
- Ability to work independently.
Pay Transparency: The typical base pay for this role across the U.S. is: $20.00 - $21.43 /hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (;/span>
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.