Overview
On Site
$60 - $60
Contract - W2
Contract - 1 month(s)
No Travel Required
Skills
Collaboration
DOCUMENTATION
Troubleshooting
Monitoring
Support
Job Details
Job Description:
Responsibilities:
Responsibilities:
- Provide day-to-day production support for Microsoft Dynamics 365-based solutions.
- Monitor system health and performance using observability tools and dashboards.
- Troubleshoot and resolve incidents, service requests, and user-reported issues.
- Collaborate with development and infrastructure teams to escalate and resolve complex problems.
- I participate in root cause analysis and post-incident reviews.
- Assist in patching, upgrades, and deployment activities.
- Maintain documentation for support procedures, known issues, and resolutions.
- Support change management and release processes in coordination with SRE and DevOps teams.
- Participate in on-call rotation and support coverage as needed.
- 1 3 years of experience supporting Microsoft Dynamics 365 (CRM, F&O, or Business Central).
- Familiarity with Dynamics 365 customization, configuration, and integration.
- Basic understanding of Power Platform (Power Automate, Power Apps) is a plus.
- Experience with ticketing systems (e.g., ServiceNow) and ITIL-based support processes.
- Strong troubleshooting and analytical skills.
- Excellent communication and collaboration abilities.
- Exposure to Azure services and cloud-based infrastructure.
- Experience with CI/CD pipelines and automation tools.
- Familiarity with monitoring tools like App Insights, Log Analytics, or Splunk.
- Understanding of SRE principles and metrics (SLOs, SLIs, error budgets).
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