Desktop Support Analyst

Desktop Support Analyst
Westfield, IN
Technical

• Windows 10/11
• Technical Support
• Troubleshooting
• Hardware
• Software
• Active Directory
• Image/Deploy

Job Description
Our healthcare client is committed to delivering compassionate, high-quality care to residents and supporting dedicated staff with the tools and technology needed to succeed. We are currently seeking a skilled and service-oriented Desktop Support Analyst to join our IT team as a long-term contractor.
Position Summary
The Desktop Support Analyst will serve as the primary point of contact (POC) for all IT-related support across the organization. This individual will play a critical role in ensuring smooth day-to-day technology operations by handling everything from new user setups to complex troubleshooting.
Key Responsibilities

• Act as the main IT contact for staff, providing Tier 1-3 technical support.
• Set up and configure new user workstations, hardware, and software.
• Perform device refreshes and hardware upgrades as needed.
• Manage and resolve support tickets in a timely and professional manner.
• Deploy and maintain desktops, laptops, printers, and other peripherals.
• Maintain accurate documentation of systems, procedures, and support activities.
• Deliver exceptional customer service and maintain a user-first mindset. Maintain knowledge of Windows OS, Microsoft 365, and common enterprise applications.
• Work with with hardware troubleshooting, imaging, and deployment tools.
• Manage within Active Directory, user account management, and remote support tools.
• Work independently and manage multiple tickets.

Additional Skills & Qualifications

• Proven experience in desktop support or IT helpdesk presented on resume.
• IT certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus.

Work Environment

• Healthcare/Nursing/Office
• 1st Shift core hours
• Monday-Friday
• No Weekends
• Enterprise refresh

Interviews & Start Date

• Start Date July 14
• Interviews June 16-26

Pay and Benefits
The pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Westfield,IN.
Application Deadline
This position is anticipated to close on Jun 14, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.