Overview
On Site
Contract - W2
Contract - 12 Month(s)
Skills
Customer Service
CompTIA A+
Hardware Experience
Job Details
DivIHN (pronounced divine ) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more
For further inquiries regarding the following opportunity, please contact one of our Talent Specialists
Abdul |
Vinod |
Title: IT Desktop Support
Location: Corning Valley, NY
Location: Corning Valley, NY
Duration: 12 Months
M-F, 8am - 5pm, some flexibility may be required
Interview Process: One Round Onsite Interview
Possibility of extension based on demand.
M-F, 8am - 5pm, some flexibility may be required
Interview Process: One Round Onsite Interview
Possibility of extension based on demand.
Description:
Role Overview:
Entry-level IT Support role; open to recent college graduates or candidates with minimal/no experience as long as they are willing to learn.
Preference is not for candidates with extensive prior experience.
No certifications required; related certifications (CompTIA, A+, etc.) are considered a plus but not mandatory.
Entry-level IT Support role; open to recent college graduates or candidates with minimal/no experience as long as they are willing to learn.
Preference is not for candidates with extensive prior experience.
No certifications required; related certifications (CompTIA, A+, etc.) are considered a plus but not mandatory.
Team & Work Environment:
Current team size: 5 members, hiring 1 additional member.
Onsite role, with significant day-to-day end-user interaction and technical support.
Occasional travel to other locations valid driver's license preferred.
Current team size: 5 members, hiring 1 additional member.
Onsite role, with significant day-to-day end-user interaction and technical support.
Occasional travel to other locations valid driver's license preferred.
Responsibilities:
Support day-to-day IT needs: hardware development, software installation, and ServiceNow ticket resolution.
Perform hardware asset management, parts replacement, and support for laptops/desktops.
Provide limited support for mobile devices.
Customer-facing role requiring good communication and a self-motivated attitude.
Support day-to-day IT needs: hardware development, software installation, and ServiceNow ticket resolution.
Perform hardware asset management, parts replacement, and support for laptops/desktops.
Provide limited support for mobile devices.
Customer-facing role requiring good communication and a self-motivated attitude.
Requirements:
High school diploma or Associate's degree required (Bachelor's a plus but not necessary).
Self-motivated, customer-service-oriented, and willing to learn.
Ability to lift/replace hardware parts as needed.
Driving ability preferred for site visits.
High school diploma or Associate's degree required (Bachelor's a plus but not necessary).
Self-motivated, customer-service-oriented, and willing to learn.
Ability to lift/replace hardware parts as needed.
Driving ability preferred for site visits.
- HS Diploma or GED Minimum Required
- 1+ year Hardware Experience (beyond imaging/deployment)
- 1+ year Customer Service / In-Person Support Experience
- Technical Focus
- Customer Engagement
Preferred Certifications:
- CompTIA IT Fundamentals
- CompTIA A+
- CompTIA Cloud+
- CompTIA Mobility+
- CompTIA Network+
- CompTIA Server+
The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a manufacturing facility in Client, NY. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Daily tasks include (but are not limited to):
Daily tasks include (but are not limited to):
- Active Directory Administration
- Limited support for corporate mobile devices
- Familiarity with cloud applications (OneDrive, Box, Office365, etc.)
- Troubleshooting Cisco VPN connectivity
- Familiarity supporting Citrix connectivity
- Remediating Symantec Endpoint Protection
- Dameware remote connection/utilization
- Altiris Deployment server utilization
- Asset management skills
- Internet Explorer and various browser(s) support
- Installation/configuration of various Adobe products
- Installation/configuration of Check Point endpoint client software
- Conference Room equipment
- Printer/driver troubleshooting & installation
- ServiceNow utilization
- Cisco WebEx service support
- Box user administration
- Deployment/configuration of standard IP telephony
- Hardware ordering/deployment
- Documentation (records) management
- Knowledge base utilization
- Project interaction
- Customer scheduling/follow-ups
- End user equipment moves (disconnect/reconnect)
- Multi-team interaction and/or technical roundtable participation
- Standard device imaging via USB/PXE server(s)
- Smart-Hands tasks/functions outside of standard operational work
Must be able to lift equipment up to 40 pounds, as required.
Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.
Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.
Interview Process:
One round, onsite interview.
One round, onsite interview.
About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.