Overview
On Site
USD 23.00 per hour
Full Time
Skills
Microsoft Windows
Dell
Computer Hardware
Microsoft SCCM
GoToAssist
Microsoft Office
Customer Service
Encryption
Remote Support
Help Desk
Servers
Application Servers
Disk Imaging
Printing
Laptop
Break/Fix
Tablet
Technical Support
Computer Networking
Internet
Conflict Resolution
Problem Solving
Healthcare Information Technology
Management
Job Details
Date Posted: 09/16/2025
Hiring Organization: Rose International
Position Number: 488556
Industry: Government/Staffing
Job Title: Desktop Support Technician
Job Location: Trenton, NJ, USA, 08625
Work Model: Onsite
Shift: Regular hours
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 10
Min Hourly Rate($): 23.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Desktop Support, SCCM, SharePoint, Troubleshooting, Windows 10
Experience Desired: Experience with Absolute Computrace (5 yrs); Experience with hard drive encryption tools such as Bitlocker (5 yrs)
**C2C is not available**
Job Description
*** Only qualified Desktop Support Technician candidates currently located in the Trenton, NJ area will be considered due to the position requiring an onsite Presence***
Required Skills:
Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support (5 Years)
Professional work experience supporting and troubleshooting PC's running Windows 10 and 11 (5 Years)
Professional work experience troubleshooting Dell pc hardware issues (5 Years)
Professional work experience supporting trouble shooting PC peripheral devices (5 Years)
Professional work experience with the most recent version of the Microsoft Office Suite (5 Years)
Professional work experience imaging computers and physically setting up computers/monitors such as SCCM (5 Years)
Professional work experience using remote assistance tools such as Quick Assist or GoToAssist (5 Years)
Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint) (5 Years)
Possesses user friendly customer service skills (5 Years)
Preferred Skills:
Experience with Absolute Computrace (5 Years)
Experience with hard drive encryption tools such as Bitlocker(5 Years)
The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems. Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation and configuration is preferred.
Job Duties:
Provide on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process
Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location
Prepare activity reports and re-direct non-deskside problems to the appropriate project team resource
The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 488556
Industry: Government/Staffing
Job Title: Desktop Support Technician
Job Location: Trenton, NJ, USA, 08625
Work Model: Onsite
Shift: Regular hours
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 10
Min Hourly Rate($): 23.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Desktop Support, SCCM, SharePoint, Troubleshooting, Windows 10
Experience Desired: Experience with Absolute Computrace (5 yrs); Experience with hard drive encryption tools such as Bitlocker (5 yrs)
**C2C is not available**
Job Description
*** Only qualified Desktop Support Technician candidates currently located in the Trenton, NJ area will be considered due to the position requiring an onsite Presence***
Required Skills:
Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support (5 Years)
Professional work experience supporting and troubleshooting PC's running Windows 10 and 11 (5 Years)
Professional work experience troubleshooting Dell pc hardware issues (5 Years)
Professional work experience supporting trouble shooting PC peripheral devices (5 Years)
Professional work experience with the most recent version of the Microsoft Office Suite (5 Years)
Professional work experience imaging computers and physically setting up computers/monitors such as SCCM (5 Years)
Professional work experience using remote assistance tools such as Quick Assist or GoToAssist (5 Years)
Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint) (5 Years)
Possesses user friendly customer service skills (5 Years)
Preferred Skills:
Experience with Absolute Computrace (5 Years)
Experience with hard drive encryption tools such as Bitlocker(5 Years)
The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems. Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation and configuration is preferred.
Job Duties:
Provide on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process
Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location
Prepare activity reports and re-direct non-deskside problems to the appropriate project team resource
The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.