System Administrator Mid-Level

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Windows OS
Microsoft 365 (M365)
Intune
MECM
Active Directory
ServiceNow
Tanium
BeyondTrust
Hardware Imaging & Provisioning
Asset Management
Customer Support
Troubleshooting
Software Installation
System Upgrades
Remote Support
Apple Macintosh Devices
Vendor Management
Documentation
Knowledge Base Development
Team Collaboration

Job Details

Job :System Administrator Mid-Level

Location:Raleigh, NC, USA

  • Onsite position

Responsibilities

  • Provide technical support to customers using strong customer service skills.

  • Communicate effectively with both technical and non-technical users.

  • Support customers using Windows OS and Microsoft 365.

  • Image and provision new hardware equipment for end users.

  • Track onboarding and shipping activities using strong organizational skills.

  • Follow asset management processes to ensure accurate customer billing.

  • Document all work activities in ServiceNow.

  • Test Intune processes for the Tier 3 team and provide feedback.

  • Test system upgrades and software changes.

  • Install software in compliance with security and internal policies.

  • Troubleshoot customer technical issues (onsite and remote).

  • Provide step-by-step guidance to remote users during troubleshooting.

  • Assist in developing team processes and maintaining a knowledge base.

  • Work with vendors to handle hardware warranty cases.

  • Collaborate with internal teams to resolve technical issues.

  • Participate in special projects as assigned.

Required Skills & Qualifications

  • Moderate hands-on experience with Windows OS and Microsoft 365 (M365).

  • Basic understanding of:

    • MECM

    • Active Directory

    • Intune

    • Tanium

    • BeyondTrust

  • Basic knowledge of Apple Macintosh devices with willingness to learn more.

  • Experience using ServiceNow or similar ticketing systems.

  • Strong troubleshooting and problem-solving skills.

  • Excellent communication and customer service abilities.

  • Strong organizational and documentation skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Refulgent Technologies Inc.