Overview
On Site
USD 139,900.00 - 274,800.00 per year
Full Time
Skills
Customer Experience
Incident Management
Artificial Intelligence
Reliability Engineering
Microsoft Azure
Collaboration
Accountability
Systems Design
IT Management
Product Development
Screening
PASS
Computer Science
JavaScript
Python
SaaS
Software Design
Cloud Computing
Systems Architecture
Microservices
Load Balancing
Caching
C#
Java
C
C++
Golang
Shipping
Software Engineering
IC
Internal Communications
Integrated Circuit
Legal
Recruiting
Microsoft
Job Details
Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure customer experience (CXP) team's mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.
We are customer-obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support, and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Azure Reliability team is a multidisciplinary engineering organization part of CXP dedicated to making, "Azure the safest and most reliable Cloud".
Azure Site Reliability Engineering (SRE) teams strive to improve reliability fundamentals via software engineering operational improvement, preferring long-lasting platform improvements delivered as engineering projects over repetitive manual operations. We contribute to the product fundamentals and architecture, share knowledge, and code, and prefer reuse over re-invention, always looking for ways to make what we build useful to multiple teams and products.
We are not looking for people who know it all, we are looking for people who want to learn it all. We value the input of people who aren't afraid to learn all the time and embrace mistakes as they continuously improve both our services and themselves. If you are excited by this type of challenge and you love to work in groups of people who are similarly excited: come join us!
Every day, our customers stake their business and reputation on our cloud. You can help Azure CXP provide our customers with the world-class cloud services they need to succeed.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities:
Qualifications:
Required Qualifications:
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: ;br>
Microsoft will accept applications for the role until September 4th, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
#AzCXP
We are customer-obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support, and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Azure Reliability team is a multidisciplinary engineering organization part of CXP dedicated to making, "Azure the safest and most reliable Cloud".
Azure Site Reliability Engineering (SRE) teams strive to improve reliability fundamentals via software engineering operational improvement, preferring long-lasting platform improvements delivered as engineering projects over repetitive manual operations. We contribute to the product fundamentals and architecture, share knowledge, and code, and prefer reuse over re-invention, always looking for ways to make what we build useful to multiple teams and products.
We are not looking for people who know it all, we are looking for people who want to learn it all. We value the input of people who aren't afraid to learn all the time and embrace mistakes as they continuously improve both our services and themselves. If you are excited by this type of challenge and you love to work in groups of people who are similarly excited: come join us!
Every day, our customers stake their business and reputation on our cloud. You can help Azure CXP provide our customers with the world-class cloud services they need to succeed.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities:
- Partner across multiple product groups to apply subject-matter expertise in distributed systems design practices, interactions between cloud technology layers and components, basic dependencies at scale, and the code that defines infrastructures.
- Lead by example and mentors' others to produce extensible and maintainable code used across products.
- Develop and evangelize insights, best practices, and standards that can be applied to improve system, platform, and/or product development and operations across the business.
- Drive continuous improvements in the architecture, code, features, operations and comprehensive use scenarios of products by leveraging end-to-end technical expertise.
- Make improvements to the product fundamentals and architecture, share knowledge and code, always looking for ways to make what we build useful to multiple teams and products.
- Demonstrates end-to-end expertise in distributed systems design, interactions between cloud technology layers.
- Provide technical leadership in test maturity reviews, static analysisreviews, meetings, on-call rotations, and incident responses throughout product development and operations cycles.
- Provides deep business and technical expertise as required to resolve major incidents.
Qualifications:
Required Qualifications:
- Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
- 5+ years of experience analyzing modern distributed software design patterns and cloud systems architecture, including microservices, containers, load-balancing, queuing, caching.
- 5+ years of experience in building, shipping and operating reliable solutions.
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Bachelor's Degree in Computer Science or related technical field AND 10+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
o OR Master's Degree in Computer Science or related technical field AND 8+ years
technical engineering experience with coding in languages including, but not
limited to, C, C++, C#, Java, JavaScript, or Python.
o OR equivalent experience. Experience working with large-scale distributed
systems (e.g., cloud computing providers, SaaS services, etc., ideally with
millions or billions of users)orsimilarly complex environments. - Awareness of, and ability to reason about, modern distributed software design patterns and cloud systems architecture, including microservices,containers,load-balancing, queuing, caching.
- Experience with C#/Java/C/C++/Golang.
- Experience in building, shipping and operating reliable solutions
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: ;br>
Microsoft will accept applications for the role until September 4th, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
#AzCXP
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.