Overview
On Site
DOE
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 Month(s)
No Travel Required
Skills
See job description
Job Details
Trigyn has a contract opportunity for Business Analyst / Customer Service / Helpdesk Support in Trenton, NJ.
Description:
Need a Business Analyst with Analysis, testing and customer service experience to work on multiple prioritized projects.
EXCELLENT Communication (verbal and written) and Customer Service skills REQUIRED.
The Business Analyst serves as a business analyst/helpdesk support for projects involving critical data processing systems. Relevant work experience: 3 to 5 years.
Responsibilities:
The BA will be responsible for the support of various applications.
? The analyst will be expected to monitor the helpdesk, accept helpdesk tickets, analyze the problem reported and assist the user with a resolution in a timely manner.
? The analyst will be expected to document the issue and resolution, test the application to replicate the issues reported and be able to understand Use Cases, Business Requirements Documents, User Stories, Test Scripts and any other related documentation. The BA will be expected to work in fast paced projects and will be expected to be organized, multitask, take initiatives and be customer friendly.
Skills required:
? Experience with Business Analysis, Software Testing and Customer Service/End User Support/Helpdesk Support.
? Knowledge of various documentation including BRD, FRD, Use Cases, User Stories, Test Scripts etc.
? Ability to analyze complex business processes, workflows and assist the user with the issue and resolution.
? Good communication skills required.
? 4-year college degree or equivalent study required.
For an immediate response, please call , or send your resume to
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.
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