NOC Lead

IT Ops / NOC Lead

• A minimum of 10+ year experience in a technical support or NOC or a similar position with Batch Job Processing, Job Scheduling Tools.
• Experience working with Windows\Linux systems specifically in managing or supporting production environments
• Experience working with the latest and greatest technologies like Kubernetes, Prometheus, Splunk, DataDog and more
• Experience working with the industry s major cloud providers like Azure
• Experience in managing production downtime incidents
• High level English
• Independent in your work, self-motivated
• Be a problem solver and have excellent troubleshooting skills
• Be able to handle a stressful and dynamic working environment
• Excellent communication skills
• Should be able to work shifts and during weekends and holidays.
• Have scripting skills: (Shell/Bash, Perl, Python, Ruby, PowerShell)
• Be able to handle a stressful and dynamic working environment
• Excellent working relations with interfaces.

As a Lead for Network Operations, you will be responsible for overseeing and managing the day-to-day operations of the network infrastructure within the organization. You will lead a team of network professionals, ensuring the availability, stability, and performance of the network environment. Your role will involve collaborating with cross-functional teams, implementing network best practices, and driving continuous improvement initiatives.

• Monitor applications and performance of production servers
• Determine the root cause of production issues
• Production crisis management
• Procedures and reports management
• Communication and escalation of complex issues to development and system teams
• Perform fault detection, isolation, resolution, and root cause analysis
• Responsible for managing and coordinating the NOC team.
• Point of contact for all NOC escalations, both external and internal.
• Drives incident management, monitoring, tracking, and ensuring that SLAs are met.
• Develops and Implements new solutions, strategies, and processes to support the
• NOC's standard operating procedures.
• Sets work schedules for 24x7x365 coverage.
• Oversees the work of the team to ensure that system requirements have been properly implemented and procedures carefully followed.
• Provides input to improve stability, security, efficienc y, and scalability of systems.
• Responsible for monitoring production, staging and development environments for a
• large number of applications in an agile, fast paced organization.
• Monitoring the performance and capacity of computer systems in real time and responding to alerts in near real-time.
• Server build and installs, application upgrades, network equipment build and installation.
• Maintaining hardware audits.
• Performing regular checks on the production stack to ensure the systems and services are running in an optimal fashion.
• Analyzing production network issues to suggest corrective action.
• Provide critical service outage notification and escalate issues for timely resolution; notify appropriate Company personnel as appropriate
• Effectively communicates with team members and trains them in technical aspects.
• Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.