Salesforce Field Service Lead (CTH - USC)

Overview

Remote
Depends on Experience
Contract - Independent
Contract - W2

Skills

Salesforce FSM
Field Service Management
Salesforce Administrator
Salesforce Platform App Builder
MuleSoft Integration
Salesforce Maps
Einstein Analytics
Apex
Lightning Components
Agile Scrum
Service Cloud
Dispatcher Console
Mobile Workforce Management.

Job Details

Salesforce FSM Lead Remote | Contract to Hire

Location: Washington, WA (Remote)

<>About the Role</>

We are looking for a Salesforce Field Service Management (FSM) Lead to spearhead end-to-end implementations of Salesforce FSM solutions. This role is ideal for professionals with strong technical expertise and leadership skills who can deliver complex projects in an Agile environment.

Key Responsibilities

  • Drive full lifecycle implementation of Salesforce FSM solutions.
  • Gather business requirements and design FSM workflows, service territories, work orders, and mobile workforce management.
  • Configure and customize FSM features: territory management, scheduling policies, dispatcher console, service appointments, and mobile app.
  • Integrate FSM with Service Cloud and third-party systems (including MuleSoft).
  • Develop documentation: solution design, configuration guides, and training materials.
  • Provide post-implementation support and continuous improvement recommendations.

Required Skills & Qualifications

  • Experience: 12+ years in Salesforce consulting/administration, with 3-4 years in Field Service Management.
  • Certifications: Salesforce Field Service Consultant, Administrator, or Platform App Builder.
  • Strong knowledge of FSM components: territory planning, scheduling policies, optimization techniques, service appointments, and mobile app.
  • Hands-on experience with declarative tools (Flows, Process Builder) and basic Apex/Lightning components.
  • Ability to mentor developers and manage technical tasks.
  • Excellent communication and stakeholder management skills.
  • Independent and collaborative work style.
  • Healthcare industry experience preferred.
  • Familiarity with Salesforce Maps, Einstein Analytics, or AI-driven scheduling.
  • Integration expertise: MuleSoft, REST/SOAP APIs.
  • Agile/Scrum project experience.
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