Production Operations Specialist

Typical Day in the Role

Daily responsibilities:

• Monitors DTM dashboards daily and follows the steps for related action items
• Communicates with DTM product owners, sponsors and other stakeholders so that issues and solutions are understood and addressed
• Investigates alerts, works with requesters and job owners to close alerts
• Monitors DTM inbox
• Works under guidance of DTM Leads and Product Owners
• Performs some basic and end-user testing to ensure DTM functionalities are intact
• Identifies trends and patterns and does research on trends and patterns, be self-driven on data analysis, visualization and reporting
• Identifies potential compliance risks and notifies DTM Product Owners and Leads
• Regular status reporting
• Brings ideas on automation/optimization for performance improvement

Performance Metrics:

• Reduction in Critical Alerts in line with DTM target
• Meet minimum individual target set for Critical Alerts Removal for any given week
• Zero escalation from stakeholders on timeliness of response and resolution
• This role is unique because it requires a unique blend of technical expertise, proactive research, and cross-functional collaboration.

Candidate Requirements

• Required: Bachelor's Degree in business administration / related field
• Years of experience required: 4-6 years' relevant experience
• Disqualifiers: Not having enough business exposure
• Additional qualities to look for/preferred experience: Healthcare/managed healthcare experience, QA testing, Agile methodology, Ability to multitask, Ability to de-escalate situations, organization and time management

• 1 Data Analytics and ServiceNow as a user required
• 2 Process Improvement
• 3 Investigative mindset, clear communication, team player
• 4 Power BI reports as a user
• 5 MS Excel (moderate skill), O365

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.