Technical Support Engineer -Orlando, FL

Overview

On Site
Hybrid
Depends on Experience
Full Time

Skills

LDAP
Active Directory.SSO

Job Details

Hi

Hope you are doing well.!

Position: technical Support Engineer

Location : Orlando, FL

Duties:
Overview:
Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.
What you will do in this role:
Be a Customer Advocate providing support to users/administrators of our platform
Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
Resolve technical casescreated by customers looking forhelp to understand ortroubleshoot unexpectedbehaviors or answer technicalquestions about the ServiceNowsoftware and platform.
Gain an understanding ofthe ServiceNow platform and allcore functionality.
Analyze data with aview to isolate the potentialcause of the issue.
Involve others toaccomplish personal and groupgoals.
Skills:
What you will need to be successful in this role:
Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder)
Understanding of EmailTroubleshooting (e.g. Office 365, Exchange )
Knowledge on WebServices (SOAP, REST)
Experience Data Extraction Technologies (e.g. JDBC, ODBC)
Hands-on experience exporting/importing data between separate systemS
Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
Hands on experience in anybi-directional, integration between two systems
Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
Experience with relational databases (e.g. MySQL, Oracle)
Experience with the gathering and reading of various log files including tools like Splunk
Hiring Manager Notes:
Integrations gets a mix of issue types that typically center around there broad topics:
Email Configuration and Maintenance (Not just Outlook App)
SSO/Authentication (Candidate should Know who to configure the tecnologiy and how this works internally, NOT just assign or grant user/permissions).
Web Services
Scripting /Rest API
Database issues

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.