Fraud Representative (On-site)

Fraud Representative Opening in Honolulu! 6 month contract fully on-site!
Description
Provide quality telephone/chat customer service and support for the bank's consumer online/mobile banking services including technical troubleshooting, product information, online enrollment support, service utilization assistance, billing research, etc. Responsible for assisting callers by providing general information & technical support related to the following categories of expected customer required assistance.
Areas of Coverage:
Assist with core conversion related inquiries (before and after conversion info)
Basic account troubleshooting (i.e password resets, etc)
Assist with customers with specific product line questions
Access Authentication and Security Issues
Will be trained on basic product knowledge, type of calls to anticipate, processes/procedures for handling requests and new core system navigation
Registration process online
Responsible:

• Greet customers over the phone, offer professional assistance and provide quality service in handling customer requests.
• Assist customers with general product/service questions on most product/service functionality.
• Be able to quickly and efficiently look-up applicable account information and provide customers with accurate information in a professional and courteous manner in accordance with customer service standards.
• Assist customers with applicable requests such as assistance with enrollments, logins, transaction history, internal transfers, eStatements, profile updates, secure messaging, mobile application downloads, etc.
• Resolve and/or handle customer problems such enrollment errors, login errors, transaction failures, unexpected text and email alerts, etc.
• Escalate customer complaints such as fee disputes, product feature misunderstandings, company policy disputes, etc., in accordance with department procedures.
• Assist with off-phone duties such as manual enrollments, auditing of enrollments, bill pay exception report clean-up, following up on Action Neededs, etc.

Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Honolulu,HI.
Application Deadline
This position is anticipated to close on May 24, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.