Systems Analyst

Job Title: Systems Analyst
Location: Austin, TX (Hybrid 2 days onsite, 3 days remote)
Schedule: Onsite required on Mondays and Tuesdays
Work Authorization: Local candidates only no relocation or remote-only options available
Duration: Long-term contract

Job Summary:

We are seeking a Systems Analyst to support the ongoing development and optimization of a key enterprise application. As this application s functionality grows, so does the need for a dedicated analyst to identify inefficiencies, resolve recurring system issues, and align technical solutions with business objectives. The ideal candidate is a proactive problem-solver with strong collaboration and analytical skills.

Key Responsibilities:

• Conduct root cause analysis to address recurring system and process issues

• Identify workflow inefficiencies, bottlenecks, and opportunities for automation or optimization

• Collaborate cross-functionally with business and technical teams to gather requirements and implement practical solutions

• Evaluate current systems and make recommendations for process improvements

• Utilize system performance insights and data analysis to guide strategic decisions

• Support continuous improvement initiatives to reduce costs, eliminate redundancies, and improve service delivery

• Communicate problem status, resolution plans, and progress to stakeholders

• Develop temporary workarounds and permanent fixes to ensure business continuity

Minimum Required Experience:

• 5+ years working in a systems analysis role, including coordination across IT and business units

• Proven ability to work independently with limited supervision and a high level of initiative

• Strong problem-solving and creative thinking skills

• Experience in implementing solutions to improve workflows and reduce recurring system issues

• Solid judgment and decision-making in a fast-paced environment

Preferred Experience & Skills:

• Understanding of business analysis and cost/benefit evaluations

• Experience with problem management frameworks and methodologies

• Familiarity with root cause analysis techniques (e.g., 5-Whys, Fishbone, FMEA, Pareto)

• Strong communication skills and ability to manage stakeholder expectations

• Understanding of ETL processes (Extract, Transform, Load)

• Knowledge of ITIL practices, with ITIL certification preferred

• Certification or experience with Azure Data Factory is a plus

• Bachelor's or Master s degree in a related field preferred

This role is essential in ensuring technology solutions support business growth and long-term efficiency. If you re passionate about systems improvement and ready to make a meaningful impact, we encourage you to apply.