IT Support Engineer

RESPONSIBILITIES:
Kforce has a client that is seeking an IT Support Engineer in Fremont, OH.

Responsibilities:
(75%) End User Support:
* Provides support to office staff and plant personnel, serves as an escalation point for the Helpdesk
* Accurately records activities in ticketing system
* Logs equipment details and assignment in asset management system
* Identifies frequent/common issues and follows escalation procedure for problems/major incidents
* Maintains relationship with facility management (Plant Managers, Plant Controllers, etc.)
* Undertakes small projects based on business requirements as assigned by manager

(10%) Vendor Coordination:
* Oversees related IT contractors for daily support and project activities
* Responsible for timely scheduling and task assignments
* Reports on completion and quality of work
* Ensures compliance with Ardagh needs and standards

(10%) Process Improvement:
* Identifies gaps or inefficiencies in existing operations and proposes solutions/improvements
* Participates in idea generation for improvements
* Execute agreed upon solutions to completion
* Contributes to knowledgebase articles and documentation

(5%) Order and Receipt Processing:
* Submits purchase requisitions as needed for approval by manager
* Timely receipt of goods in procurement system
* 24x7 On-Call Support for assigned weeks, primary point of contact within IT Support for all High Priority issues during these periods

REQUIREMENTS:
* Associates degree and 3 years of IT support and/or IT infrastructure experience or Bachelor's degree and 1 year of IT support experience
* CompTIA A+ or Network+
* Microsoft MD-100: Windows 10 or Microsoft Office Specialist
* Willingness to obtain one or more common industry certifications within the first 60 days of employment
* Familiar with IT Concepts: Networking (DHCP, DNS, LAN, WAN, etc.), Hardware Components (RAM, CPU, SSD, etc.), Microsoft Windows 10, Microsoft Office 365
* Excellent critical thinking, problem-solving, and troubleshooting skills
* Strong written and verbal communication skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.