Overview
Skills
Job Details
Role: Technical Lead
Duration: 12 months
W2 Contract
Location: Hybrid two days in a week at the local client office.
Tech Lead
Note: This is a HYBRID position requiring 2 in-office days at local client office per week. Travel costs are not reimbursable.
1. Proposed coverage time will be 7am central to 5pm central. No monitoring required between 5pm central to 7am central
2. java/mule/salesforce working directly with some of our tech leads for KT and they would also work directly with SRE.
3. Review and prioritize incident tickets with Product Owner and Scrum Master
4. Collaborate with Product Owners and PDMs in 3-in-a-Box calls to align on incident prioritization and solutions
5. Work with offshore teams to triage incidents and ensure timely resolution
6. Monitor and respond to SRE reports and alerts
Examine incident tickets for business impact and conduct initial bug triage
7. Evaluates tech currency items to ensure alignment with CDS teams
8. Approve peer reviews for incident resolutions and support documentation
9. Prepare and review implementation and backout plans for production changes
10. Collect details and prepare standard runbooks for repeatable production support tasks
Develop and maintain process flow and business documentation
11. 5+ years experience required