Production / Technical Support

• The APSRE EIPS' primary responsibility is driving effective triage leadership for all CBWT related technology and operations incidents as well as Technical Event Management.
• Responsibilities also include Monitoring Enterprise level systems and providing support for Operational tasks.
• This position requires holding business partners, subject matter experts and technical partners accountable during restoral activities, ensuring proper escalation occurs, timely and accurate business communications are created, and documentation of the incident is accurate. In addition, this position also requires use of monitoring tools to proactively identify and research potential production incidents, responding to alerts regarding potential production incidents, and triaging and escalating to support partners as needed for problem resolution.

• In addition to, this position also requires ability to perform trending and analysis using monitoring tools and reports to proactively identify and address potential issues prior to production impact. Also need to be able to Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement. This position also requires ability to develop procedures for troubleshooting and possible resolution of issues as well as execute procedures reliably and escalate appropriately to solve incidents quickly.
• The APSRE team is responsible for handling technical events and real-time technical (application/infrastructure) triage to enable restoration of issues impacting critical business services to customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period. Candidate will lead triage calls, ask probing questions, keep the necessary focus on restoration of services while delivering clear, concise, and timely incident communications to our CTO/CIO groups. Duties include ensuring all necessary teams are engaged and focused on their tasks

• Must be flexible, has foresight to see the need to change priorities, escalate accordingly and able to understand and communicate across diverse technical platforms.
• This role also specializes in proactive monitoring and leveraging various monitoring tools and dashboards to analyze, validate and react to application and infrastructure alerts.
• Flexible enough to work for extended hours and/or weekends and holidays as needed to handle high priority issues, production recoveries and provide support to monthly Integrated and Infrastructure releases.
• Familiar with ITIL methodology.

• Minimum 3 - 5 years of experience leading incident triage and event management in a large IT operations production support environment.
• Prior Technical Generalist / Major Incident Management /Event Management experience.
• Excellent analytical and problem-solving skills.
• Working knowledge of Splunk, DynaTrace, Netcool and other monitoring tools.
• Experience in .net technologies, Windows, Linux, Oracle a plus.
• Must work well under pressure and ability to manage multiple priorities.
• Candidate must have excellent written and verbal communications skills.
• Ability to communicate effectively across all levels.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.