IT Manager

• The IT Manager will manage our outsourced MSP and collaborate to plan and execute the IT aspect of our company s growth plan.
• The IT Manager will be the Administrator of our MS365/Exchange accounts, internal broadband, Hosted Voice, and mobile wireless services.
• The IT Manager is responsible for inside connectivity, LAN/WIFI network, switches, SIP phones, etc., and from the service hand-off demarcation point(s).
• The IT Manager will be responsible for maintaining and managing, set-up, configuration, supplies, and service contracts for printers, scanners, faxes, multifunction devices, and similar throughout our offices.
• Additionally, the IT Manager shall:
  • design and execute projects to improve processes, systems and operations;
  • manage hardware and software purchasing (including new employee onboarding/setup);
  • create and maintain accurate asset management records;
  • proactively jump in and lead with support issues as needed.
  • own the IT Service management process with focus on excellent user experience.

This position requires a daily presence in our Plano, TX office (with flexibility to work remotely on select days of the week). Local candidates only. No relocation or work visa assistance provided. This role is NOT a WFH role.

Qualifications:

• Bachelor s Degree preferred but not required.
• 5+ years' experience in Enterprise IT Support Management.
• Experience working at large scale Enterprise or UcaaS organizations preferred.

Technical Domains

• LAN Administration, SaaS productivity and identity management tools.
• Enterprise Grade Firewall configuration and Support
• Deploying and supporting user endpoints, including MDM, BYOD, Desktop, Laptop.
• Knowledge of security, identity management, productivity, communications, and collaboration applications.
• Experience with Solarwinds, Remedy, Service Now, etc.

Personal & Communications Skills

• Strong interpersonal skills and ability to work with cross-functional teams, customers, and vendors.
• Excellent customer service, organizational, prioritization, multitasking, and communication.
• Ability to leverage internal and vendor teams to improve processes, systems and maximize resources.