Technical Support Specialist - AI Tooling

  • Berkeley Heights, NJ
  • Posted 3 days ago | Updated 2 days ago

Overview

On Site
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Able to Provide Sponsorship

Skills

Technical Support
AI Tools
AI
AI Gateway
GitHub Copilot
LLM API
AI Coding Assistant
GIT
Visual Studio
APIGEE
Kong

Job Details

Position: Technical Support Specialist (AI Tooling)

Duration 9 - 12 months with potential extension
Location: Berkeley Heights, NJ
Rate: Negotiable


Onshore Technical Support Specialist (AI Tooling)
**Title**: Onshore Technical Support Specialist AI Gateway & GitHub Copilot
**Location**: Hybrid (US-based; proximity to EST or CST preferred)
**Department**: AI Center of Excellence

Description: The AI Center of Excellence is seeking a semi-technical support specialist to help operationalize and sustain two critical enterprise AI platforms: the AI Gateway (our internal reverse proxy for LLM APIs) and GitHub Copilot (our IDE-integrated AI coding assistant). This role is part of our AI enablement initiative and will serve as a direct support and enhancement partner to our developer community.


Responsibilities:
Act as the first line of support for developers using GitHub Copilot and the AI Gateway; Review and troubleshoot API usage errors, model connectivity issues, and tooling integration problems; Manage user provisioning and access control requests; Coordinate with platform owners; Maintain documentation; Communicate via Teams and ticketing systems; Contribute to lightweight tooling enhancements.

**Required Qualifications**: 3+ years of experience in technical support or engineering; Proficiency in Python scripting and REST APIs; Familiarity with Git and VS Code; Strong communication and organizational skills.

**Preferred Qualifications**: GitHub Copilot or similar AI tools; Understanding of LLMs and model governance; Large enterprise experience; Proxy tools like Apigee or Kong.

**Ideal Candidate Traits**: Self-starter, problem solver, reliable, effective communicator

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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