Salesforce Technical Architect - Enterprise Transformation Project

Salesforce Technical Architect - Enterprise Transformation Project
The Salesforce Technical Architect will lead the implementation phase of a strategic customer platform modernization initiative.
Contract (12+ months with extension potential)
Location: Remote
Start Date: Immediate/ASAP

The right candidate will assume technical leadership for implementing an enterprise-grade customer management platform to lead development teams through build, integration, and deployment phases. This is a brownfield transformation opportunity with authority to implement best practices and eliminate technical debt while delivering measurable business value.

Key Responsibilities:

Technical Architecture & Implementation

• Lead end-to-end technical delivery of Salesforce implementation across multiple clouds (Service Cloud, Experience Cloud, Sales Cloud)
• Translate functional designs into detailed technical specifications, data models, and integration patterns
• Design and implement complex Case Management solutions leveraging advanced automation (Flows, Apex, Lightning Web Components)
• Migrate legacy systems to modern Salesforce architecture while maintaining data integrity and business continuity
• Make architectural decisions during build phase while maintaining governance and alignment with enterprise standards

Integration Architecture

• Design and implement real-time integrations with SAP ERP (ECC/S4HANA) for customer master data and business workflows
• Architect API patterns and event-driven architectures using enterprise middleware (MuleSoft, SAP PI, or similar)
• Implement integrations with pricing systems, e-signature platforms, and external third-party applications
• Design error handling, monitoring, and data synchronization strategies across integrated systems

Team Leadership & Development

• Provide technical guidance and mentorship to 6+ developers and techno-functional resources
• Conduct code reviews and enforce Salesforce best practices and Well-Architected Framework principles
• Collaborate with domain architects across Platform, Integration, and Experience teams
• Partner with business stakeholders to validate technical solutions against requirements

Quality & Performance

• Define comprehensive testing strategies (unit, integration, UAT, performance testing)
• Optimize for Salesforce governor limits and ensure scalable solutions for high-volume operations
• Design phased deployment strategies with rollback procedures
• Establish monitoring frameworks and support documentation for post-deployment operations

Required Qualifications

Core Technical Skills

• 8+ years of Salesforce experience with minimum 3 years in Technical Architect role
• Salesforce Certified Application Architect and System Architect (CTA strongly preferred)
• Expert-level Service Cloud and Case Management implementation experience
• Proven Experience Cloud (Community Cloud) expertise for customer-facing portals
• Strong integration architecture background designing REST/SOAP APIs and middleware solutions
• Enterprise data modelling expertise including complex data migrations and master data management
• Salesforce DX, CI/CD pipelines, and DevOps practices for enterprise deployments

Integration & Platform Experience

• Hands-on experience integrating Salesforce with SAP ERP systems (ECC or S4HANA preferred)
• Experience with enterprise middleware platforms (MuleSoft, Dell Boomi, SAP PI, or similar)
• Understanding of event-driven architectures and real-time data synchronization patterns
• API development and management experience with high-volume transaction processing

Project Experience

• Track record leading $1M+ Salesforce transformation projects through full implementation lifecycle
• Experience transitioning into projects mid-flight and assuming work from previous architects
• B2B customer lifecycle management or customer onboarding solution implementations
• Agile/Scrum delivery experience with iterative development and business validation cycles

Industry Background

• Healthcare, pharmaceutical, or distribution industry experience strongly preferred
• Understanding of regulated industry workflows (compliance, licensing, credit management)
• Enterprise B2B solutions experience with complex stakeholder environments

Preferred Qualifications

• Salesforce Certified Technical Architect (CTA) credential
• Experience with CPQ implementations and complex quoting workflows
• Salesforce Analytics/Tableau CRM for reporting and dashboard development
• Knowledge of telephony/CTI integrations within Salesforce
• Experience with e-signature solutions (DocuSign, Adobe Sign, etc.)
• Familiarity with enterprise architecture frameworks (TOGAF, Zachman)
• Previous pharmaceutical/healthcare regulatory knowledge (FDA, DEA, HIPAA)

Project Objectives

• Significantly reduce customer onboarding cycle times through process optimization
• Eliminate manual, paper-based workflows with automated, digital-first processes
• Provide 360 visibility across customer lifecycle with real-time system integration
• Enable scalable, business unit-agnostic processes supporting enterprise growth

Technical Scope

• Case Management transformation leveraging enterprise workflow framework
• Unified customer portal replacing multiple fragmented sites
• Dynamic content and document management with configurable forms
• Real-time SAP integration for customer master data and business processes
• Enterprise analytics including SLA tracking and productivity reporting
• Data model rationalization eliminating technical debt and optimizing architecture.

Primary Skills:

• Salesforce Certified Application Architect and System Architect
• Mulesoft or Dell Boomi or SAP PI or Similar Salesforce DX and CI/CD pipelines and DevOps practices experience
• Integrating Salesforce with SAP ERP systems Service Cloud and Case Management implementation experience