Customer Support Analyst

Customer Support Analyst 3 days onsite/week in Columbia, SC

SYSTEMTEC is seeking a Customer Support Analyst in the Columbia, SC area. This is an opportunity to join a tight-knit, collaborative team. Excellent communication and documentation skills are a MUST. 3 days onsite/week in Columbia, SC.

Required Qualifications of the Customer Support Analyst:

• No C2C or Third Parties.
• Must be comfortable with 3 days ONSITE/WEEK in Columbia, SC.
• Excellent communication and written / documentation skills are a must.
• Experience working in contact center highly preferred.
• Hands-on Information Technology experience in Active Directory is required.

Responsibilities of the Customer Support Analyst:

• Receive, investigate, and respond to customer inquiries regarding complex products, services, and issues via all channels through which customers are served.
• Maintain high levels of customer satisfaction, demonstrates commitment to quality, related to operational and technical support of complex products and/or processes

Work Location: 3 days/week ONSITE IN COLUMBIA, SC.

Compensation / Benefits:

Full-Time Employment with SYSTEMTEC means a competitive salary + paid OT, PTO, holidays, health, dental, disability, and life coverage, 401K, tuition reimbursement and more.

***Please note: We are not currently able to hire candidates who reside or work in California, New York, or New Jersey.***