Sr. Scrum Master Level 2

Job Title: Senior Scrum Master Level 2

Location: Cincinnati, OH 45242 or Charlotte, NC 28278

Duration: 06+ Months Contract to Hire

Hybrid: 3 days onsite/ 2days remote per week.

Job Description:

• We are seeking an experienced Senior Scrum Master with deep servant leadership skills to support two agile teams working within the Supply Chain domain of the RMS Program, specifically focused on Data Engineering and Warehouse Inventory Tracking.
• This role requires a strong leader and coach, well-versed in Agile frameworks, who can foster a high-performing, self-organizing team environment while enabling efficient and quality-driven delivery in a fast-paced, enterprise setting.

Key Responsibilities:

• Team Coaching & Leadership
• Guide, coach, and motivate agile teams to achieve high performance and continuous improvement.
• Support and mentor teams through Agile maturity with a sustainable, team-driven approach.
• Build a safe and trusting environment promoting transparency, open communication, and productive conflict resolution.
• Empower teams to self-organize and take ownership of delivery outcomes.
• Promote a culture of accountability and results through regular inspect-and-adapt practices.
• Agile Process & Ceremony Facilitation
• Lead all Scrum ceremonies (stand-ups, planning, retrospectives, demos).
• Support Agile planning activities including PI Planning, release planning, and sprint planning.
• Maintain alignment with Agile SDLC practices, ensuring adherence to internal standards and tooling guidelines.
• Actively participate in Scrum of Scrums and facilitate cross-team coordination.
• Impediment Removal & Delivery Enablement
• Proactively identify and remove impediments or escalate where necessary.
• Support teams in delivering high-quality results aligned with sprint and program goals.
• Facilitate decision-making, conflict resolution, and promote agile best practices.
• Cross-Team & Stakeholder Collaboration
• Collaborate closely with Product Owners, business partners, and technical stakeholders.
• Drive alignment between business goals, timelines, and team capabilities.
• Ensure accurate and timely communication of team progress, risks, and dependencies.
• Partner with other Scrum Masters to manage cross-team delivery risks and dependencies.
• Tooling & Reporting
• Use Jira and Confluence to manage backlogs, track team performance, and create dashboards/reports.
• Provide coaching to teams on tooling best practices for visibility and efficiency.

Note to Vendors Qualifications:

• 5+ years of Scrum Master experience in large-scale, enterprise-level Agile environments.
• Strong knowledge of Scrum, Kanban, and Agile SDLC practices.
• Experience supporting cross-functional teams and coordinating across multiple stakeholders.
• Previous experience in technical or Agile-related roles (e.g., QA, Development, Product Owner, or Agile Coach).
• Strong interpersonal and communication skills with the ability to engage and influence across all organizational levels.
• Ability to manage multiple priorities and agile teams in a dynamic, matrixed environment.
• Familiarity with supply chain domain areas is a plus.
• Preferred Tools & Skills:
• Jira, Confluence
• Agile Metrics & Reporting
• Emotional Intelligence, Conflict Management, Adaptability
• Time Management, Collaboration, Stakeholder Communication

Top 3 Required Skills:

• Servant Leadership
• Communication & Stakeholder Management
• Agile Framework Expertise (Scrum/Kanban)
• Bonus if they know Jira

Soft Skills Needed:

• Emotional intelligence, Communication, Leadership, Adaptability, Conflict Resolution, Collaboration, Time Management

About the Project:

• This role supports the RMS (Retail Management System) Program in the Supply Chain organization, overseeing two agile teams focused on:
• Data Engineering
• Warehouse Inventory Tracking
• Team details ie. size, dynamics, locations
• Established Data Engineering and Warehouse Inventory Tracking teams.
• Each team has about 10 team members and are co-located onshore and offshore.