NJ Transit - Senior Service Now Leader (775582)

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
No Travel Required

Skills

API
Access Control
Agile
Analytical Skill
Analytics
Collaboration
Communication
Configuration Management Database
Conflict Resolution
Documentation
Event Management
IT Operations
IT Service Management
ITIL
JavaScript
Knowledge Management
Maintenance Planning
Management
Operational Excellence
Optimization
Problem Solving
Process Optimization
Regulatory Compliance
SOAP
Scrum
Service Delivery
ServiceNow
Stakeholder Management
Training
User Experience
User Guides
Web Services
Workflow

Job Details

Position : NJ Transit - Senior Service Now Leader (775582)

Contract: 6+ Months (Possibility of extension)

Location: Newark, NJ 07102 (ONSITE from Dayone)

Customer: State of New Jersey

Short Description:

  • Driving operational excellence through Service Now strategy, IT asset optimization, and enterprise discovery aligning technology, processes, and teams for measurable business outcomes.

Complete Description:

We are seeking an experienced ServiceNow Expert to lead the design, development, and administration of our ServiceNow platform. The ideal candidate will combine deep technical knowledge with strong problemsolving skills, ensuring the platform aligns with business objectives, supports ITIL processes, and delivers a seamless user experience across the organization.

Key Responsibilities

Platform Administration: Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.

Custom Development: Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality.

System Integrations: Develop and maintain APIbased integrations between ServiceNow and other enterprise systems.

Process Optimization: Partner with IT and business teams to refine workflows, automate processes, and improve service delivery.

Security & Compliance: Implement rolebased access controls, monitor platform performance, and ensure compliance with security policies.

Upgrades & Maintenance: Plan and execute version upgrades and patching with minimal disruption.

Documentation & Training: Produce technical and user documentation; provide training to system users and administrators.

Required Qualifications

4+ years of handson ServiceNow administration and development experience.

Strong understanding of ITIL processes and best practices.

Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.

Experience with ServiceNow integrations using REST/SOAP web services.

Strong analytical skills and ability to translate business requirements into technical solutions.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA); Certified Implementation Specialist (CIS) certification (e.g., ITSM, ITOM, HRSD).

Experience with ITOM Discovery, Event Management, or Performance Analytics.

Knowledge of Agile/Scrum methodologies.

Soft Skills

Excellent written and verbal communication abilities.

Strong stakeholder management and collaboration skills.

Ability to prioritize and manage multiple projects simultaneously.

Skill

Required / Desired

Amount

of Experience

  • hands on ServiceNow administration and development experience
  • Required
  • 5
  • Years

  • Strong understanding of ITIL processes and best practices
  • Required
  • 5
  • Years

  • Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.
  • Required
  • 5
  • Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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