Technology Governance Program Manager, Assistant Vice President

Who we are looking for

State Street Global Technology Services (GTS) Portfolio Governance is seeking a Program Manager to facilitate the implementation of best practices in key process areas across the GTS. The role will engage and collaborate with enterprise process owners to assess the current environment, create transparency, prioritize improvements, and implement governance best practices. You will apply a risk and controls mindset to ensure key process areas are being managed effectively and maintain sustainable governance with a continuous improvement mindset. In partnership with enterprise process owners, you will play a key role in shifting towards a proactive vs. reactive posture. You should understand risk frameworks, control environments, and possess strong analytical, strategic thinking, organizational, and communication skills. Our team values lightweight processes, continuous improvement, clear communication, and transparency.

What you will be responsible for

• Partner with enterprise process owners and act as a consultative but accountable owner to identify and break down processes into component parts and solution remediation plans to close gaps.
• Support enterprise owners in establishing appropriate mechanisms to facilitate comprehensive and effective governance and oversight across process areas.
• Identify and track dependencies and opportunities for optimization; proactively identify problems and recommend solutions before they become gaps.
• Collaborate with process owners to develop and implement a change management plan to drive measurable process maturity that aligns to established governance best practices.
• Create and refine processes when necessary; maintain focus on sustainable and continual improvement that optimizes execution with efficient oversight.
• Work with teams to clarify goals and deliverables; bring data to planning and prioritization.
• Identify KPIs and success metrics, collect and analyze data; make information visible to stakeholders.
• Leverage excellent verbal and written communication skills to facilitate and oversee progress against milestones and date-driven deadlines.

What we value

• Exceptional cross-team collaboration across functions, organizations, and reporting boundaries.
• Demonstrated experience in managing complex change programs that necessitate adoption and adherence to standards.
• Proficiency in advising and facilitating workflow improvements to improve efficiency and effectiveness.
• Ability to quickly address urgent matters and drive them to completion, even with non-aligned stakeholder goals.
• Ability to adapt style depending on context, priority and audience.
• Curiosity and courage to ask tough questions, challenge the status quo, and drive consensus in complex environments.
• Horizontal influence; driving results without direct control over the teams and/or resources required to achieve the goal
• Collaboration and consensus building skills to drive shared outcomes.
• Ambitious and proactive, showing initiative and generating ideas without prompting.
• Adaptability in a changing priority landscape.

Education and preferred qualifications

• Bachelor's degree in business, Operations, Computer Science or a related field.
• 7+ years of experience in financial services or a related industry, including engaging with leadership to strategic change and/or governance programs.
• Experience in technical program management with a track record of managing complex cross-functional projects, and understanding technology in a business context.
• Ability to work in a matrix environment, partner with virtual teams, and work independently.

Salary Range:
$80,000 - $132,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
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About State Street
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We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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