Document Management Technician

Job Summary:

In this role, you will provide document management support by using ECMS (Enterprise Content Management Systems), distributing, maintaining, and retrieving project records in accordance with company guidelines. You will assist with customer service, questions, issues, updates, quality checks, and project closeout activities. Your attention to detail and data accuracy will help ensure successful compliance with document and records management procedures.

Major Responsibilities:

Provides document and/or records management services in accordance with established policies, and procedures

Performs services to include but not limited to receiving, processing, distributing, retrieving and maintaining documents and/or records

Performs document/record entry using enterprise content management system (ECMS)

May assist in the review of data entry accuracy for assigned work by performing daily, weekly, and monthly quality checks

Interfaces with internal and external customers in the resolution of questions, issues or actions

Assists project team members with questions or issues related to document numbering, work process, electronic/digital signatures, legibility, etc.

Assists the team on records security classification policy and procedures

Assembles information needed to support project activities, including but not limited to metrics, audits and self assessments

Provides input to and updates desktop work instructions, plans and procedures

Contributes to ideas to improve work process efficiency including automation

Education and Experience Requirements:

Requires a minimum of 4-6 years of related experience

Associate degree or related technical training preferred

Required Knowledge, Skills, and Abilities:

Performs moderately complex tasks

Has specialized expertise, typically developed through a combination of job-related training and considerable work experience

Completes tasks in resourceful and effective ways