Senior Site Reliability Engineer

Your Opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

We are recruiting to hire an experienced Senior Site Reliability Engineer to support our Availability and Platform Support initiatives. We are seeking a results-oriented engineer with a passion and proven track record for platform support, automation and delivery at scale. This role is for an individual contributor focused on leading, inspiring and collaborating with a team of highly motivated and talented technicians in meeting our business-driven technology objectives.

Position Responsibilities:

The Senior SRE will ensure the high availability of critical backend applications/API's, involved in on-call rotation, investigating issues reported by the customers and providing solutions.

• Perform troubleshooting/debugging, issue triaging, and perform defect fixes, and enhancements of the application.
• Support Production Readiness processes to ensure the team is ready to support features deployed to production.
• Contribute during application design process to ensure availability requirements are baked in application development process
• Coordinate application maintenance activities, such as OS upgrade, Disaster Recovery exercise, etc.
• Serve on a 24x7 production support team on rotation.
• Analyze and resolve application issues in production.
• Actively participating in mentoring junior team members.
• Working with Team Lead (Sr. Staff level) to design and implement process improvement in our Production Services and Operations.

What you have

Required Qualifications:

• Experience in providing support of highly available backend applications/API application support
• Experience in on-call rotation
• Experience in troubleshooting/debugging application issues, and determine resolution with various areas, for example: IT Operations, Change Management, Availability, Network team, Server team, Product Management, etc.
• Solid understanding of application architecture: application layer, database layer, network layer
• Experience in working with messaging bus technologies like Kafka
• The ability to manage multiple priorities in a dynamic, geographically dispersed environment.
• Flexibility to support all contingencies and shifting priorities
• Exposed to CI/CD processes
• Experience with logging and monitoring tools like Splunk and AppDynamics
• Good understanding of F5, GTM/LTM, network and routing
• Good understanding of NoSQL databases and application interaction
• Good judgment and the ability to handle stressful situations
• Knowledge of Web technologies: languages, frameworks, techniques, industry trends, etc. that includes .Net or Java
• The ideal candidate will have minimum of 7+ years or more in depth of experience in supporting a live backend applications/API's, has ability to read/understand code, and has experience in building application alerts and monitoring
• Bachelor's degree in Computer Science or related discipline

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.