Overview
Contract - Independent
Contract - W2
Contract - 6 month(s)
Skills
Tier 2 Support
ServiceNow ticketing system
MS Office (O365)
Job Details
DRC-Tier 2 technical support (ServiceNow) - 785912 (Local Only/100% Onsite)
Interviews will be onsite.
Travel may be required throughout the state of Ohio.
Candidates will work onsite in Franklin or Madison County.
Closing Date: 12/02/2025 Candidates will work onsite in Franklin or Madison County.
Job Description:
Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
Troubleshoots hardware and/or software issues independentlyin workstation support, desktop support, business continuity, informationsecurity, network connectivity knowledge of MS Office (O365) and use ofticketing system software.
- Professional experience working with computers in a Help Desk/Support role
- Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise
- Strong Customer Service Skills
- Previous experience with ServiceNow
- CompTIA A+ Certification
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