Overview
On Site
USD 25.00 - 32.00 per hour
Full Time
Skills
Management
Project Management
Preventive Maintenance
Performance Management
Printers
Access Control
OS X
Technical Support
Computer Hardware
Reporting
Issue Tracking
Active Directory
Auditing
Knowledge Base
Licensing
Accountability
Software Licensing
Help Desk
User Experience
Microsoft Windows
Operating Systems
Microsoft Windows Server Administration
Linux
Unix
Network
Electrical Wiring
Cabling
Switches
SQL
Shell
Microsoft Office
Communication
Customer Service
General Skills
SAP BASIS
Regulatory Compliance
Policies and Procedures
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
We are looking to bring on a IT support Technician for a 3 month contract to help manage their ticket backlog. Currently, they have an FTE that is in and out of office and they need someone there to cover the tickets that come in. This person will be onsite 5 days a week at the office in mukilteo. They will be working from 8:30am-4:30pm every day. Tickets will consist of troubleshooting Office 365 suite, Active Directory tickets and tickets related to label printers.
This person should come in being experienced with O365 suite troubleshooting, Active Directory including access control, add move updates, and adding and deleting users as well as had experience working on a helpdesk troubleshooting calls over the phone and in person. THis person will start working through a backlog of 30-40 tickets and will also be helping image Windows 11 PC's. Only about 14 PC's need to be imaged.
The IT Support Technician will serve as the initial point of contact for all IT-related issues. Responsibilities include gathering comprehensive information about reported problems and conducting advanced troubleshooting routines to resolve them. Any unresolved issues will be meticulously documented, along with completed troubleshooting routines, and then escalated to the appropriate IT specialist for further review and resolution. Duties also entail promptly answering, logging, and tracking IT issues using our helpdesk ticketing system. Additionally, the role involves diagnosing and repairing hardware and software problems primarily related to Windows computers, with some exposure to Mac OS systems.
KEY RESPONSIBILITIES:
Provide technical support and assistance to end-users via phone, email, chat, or in person experiencing problems with hardware, software, and other computer related issues end user systems. Track and report issues, escalate as appropriate, and help implement proactive, long-term solutions.
Install, configure, and maintain computer systems, software applications, and peripherals, while documenting and tracking all support incidents and requests in a helpdesk ticketing system.
Maintain user accounts, adds, removes, updates (Active Directory). Process and implement equipment and access in support of personnel moves, adds, and changes. Assist in on-going system audits to evaluate the utility and efficiency of system's resources and communication components, and the effectiveness in meeting business goals and strategies.
Make sure that all technology resources are available and in working order. This may include reimaging operating systems, installing software, handling warranty issues, and other related tasks.
Create, modify, and maintain a current knowledge base.
Ensure the company's compliance with software end user licensing agreements. Enforce standards and accountability across all departments with regard to software licensing.
Provide recommendations for tools and technologies.
Participate in special projects and perform other duties as required.
Create reports to show compliance and task completion.
Other duties as assigned.
SPECIFIC KNOWLEDGE & SKILLS:
Experience with Microsoft 365
Help Desk - end user experience.
Advanced understanding of Windows 10 operating system and related office suite software, as well as Windows Server Administration (2012/2016) and Linux/Unix fundamentals.
Knowledge of network wiring and cabling standards, use of network switches and hubs.
Familiarity with SQL, Power Shell, and Office 365.
A patient demeanor and excellent communication and customer service skills.
GENERAL SKILLS & COMPETENCIES:
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Mukilteo,WA.
Application Deadline
This position is anticipated to close on Jun 10, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are looking to bring on a IT support Technician for a 3 month contract to help manage their ticket backlog. Currently, they have an FTE that is in and out of office and they need someone there to cover the tickets that come in. This person will be onsite 5 days a week at the office in mukilteo. They will be working from 8:30am-4:30pm every day. Tickets will consist of troubleshooting Office 365 suite, Active Directory tickets and tickets related to label printers.
This person should come in being experienced with O365 suite troubleshooting, Active Directory including access control, add move updates, and adding and deleting users as well as had experience working on a helpdesk troubleshooting calls over the phone and in person. THis person will start working through a backlog of 30-40 tickets and will also be helping image Windows 11 PC's. Only about 14 PC's need to be imaged.
The IT Support Technician will serve as the initial point of contact for all IT-related issues. Responsibilities include gathering comprehensive information about reported problems and conducting advanced troubleshooting routines to resolve them. Any unresolved issues will be meticulously documented, along with completed troubleshooting routines, and then escalated to the appropriate IT specialist for further review and resolution. Duties also entail promptly answering, logging, and tracking IT issues using our helpdesk ticketing system. Additionally, the role involves diagnosing and repairing hardware and software problems primarily related to Windows computers, with some exposure to Mac OS systems.
KEY RESPONSIBILITIES:
Provide technical support and assistance to end-users via phone, email, chat, or in person experiencing problems with hardware, software, and other computer related issues end user systems. Track and report issues, escalate as appropriate, and help implement proactive, long-term solutions.
Install, configure, and maintain computer systems, software applications, and peripherals, while documenting and tracking all support incidents and requests in a helpdesk ticketing system.
Maintain user accounts, adds, removes, updates (Active Directory). Process and implement equipment and access in support of personnel moves, adds, and changes. Assist in on-going system audits to evaluate the utility and efficiency of system's resources and communication components, and the effectiveness in meeting business goals and strategies.
Make sure that all technology resources are available and in working order. This may include reimaging operating systems, installing software, handling warranty issues, and other related tasks.
Create, modify, and maintain a current knowledge base.
Ensure the company's compliance with software end user licensing agreements. Enforce standards and accountability across all departments with regard to software licensing.
Provide recommendations for tools and technologies.
Participate in special projects and perform other duties as required.
Create reports to show compliance and task completion.
Other duties as assigned.
SPECIFIC KNOWLEDGE & SKILLS:
Experience with Microsoft 365
Help Desk - end user experience.
Advanced understanding of Windows 10 operating system and related office suite software, as well as Windows Server Administration (2012/2016) and Linux/Unix fundamentals.
Knowledge of network wiring and cabling standards, use of network switches and hubs.
Familiarity with SQL, Power Shell, and Office 365.
A patient demeanor and excellent communication and customer service skills.
GENERAL SKILLS & COMPETENCIES:
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Mukilteo,WA.
Application Deadline
This position is anticipated to close on Jun 10, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.