LIS/LMS Application IT Analyst

Title: LIS/LMS Application IT Analyst

Location: San Mateo, CA (Hybrid and need candidate within 1 hour drivable distance)

Duration : 12+ Months

Job description:

Agreeya is a Global System Integrator and seeking a LIS/LMS (Orchard Harvest) Application IT Analyst.

Overview:

The analyst will be under general supervision, perform complex and technical systems maintenance, operational duties, and/or modification of application systems; serve as a liaison between system users and information technology staff, vendors, and service providers; provide technical and analytical support and training to system users; perform system administration functions to ensure security and effective operation; develops and maintains a variety of automated files, records, and databases; prepare and distribute new procedures, training materials, and a variety of scheduled and ad-hoc reports; and performs related work as required. This position will support Public Health, Policy and Planning s public lab migration from Orchard Harvest LMS to Epic s Beaker LMS system.

Examples of Duties

• Participate in the modification of existing systems and/or the implementation of new systems by developing, writing, and disseminating procedures that utilize new or changed system applications and by evaluating system modifications in response to operational, program, and/or regulatory changes.
• Provide assistance as requested related to the use of department and/or program systems and software applications; determine severity of problem and resolve or refer to appropriate personnel or vendor for resolution.
• Participate in a variety of system user and work groups to identify user needs and operational, programmatic, and/or regulatory changes affecting application requirements and other related issues.
• Coordinate and direct the work of software vendors to identify and resolve programming and other operational problems; coordinate the scheduling of corrective patches and upgrades between vendors and staff; interact with vendors, external agencies, auditors, or other staff to obtain requested data or special reports.
• Provide or arrange for the training of staff on the information systems used by the department and/or program; request ad hoc reports.
• Develop and execute system test plans to ensure application performance conforms to specifications; modify technologies to correct errors and optimize system performance and cost-effectiveness.
• Serves as technical lead for assigned projects, including developing project budget and allocating resources, gathering user and systems requirements, working with vendors, contractors, project managers, and other project staff, installing, configuring, testing, and providing general technical support, and developing technical and user documentation.
• Provides direction during major systems incidents to ensure an expedient response and resolution; maintains communication with all stakeholders; identifies underlying problems causing incidents and designs, proposes, and implements resolutions.
• Functions as a liaison between project managers, analysts, data specialists, communications specialists, and client systems specialists to ensure standards and protocols are maintained; assists in coordinating activities with other information services staff.
• Stay abreast of current trends and developments in system applications and technologies; serve as a technical expert on assigned committees. Learn and apply emerging technologies, and perform duties in an efficient, organized, and timely manner.
• Prepare and track requests to information technology staff, vendors and/or service providers for routine system changes and reports

Requirements

• A bachelor's degree from an accredited college or university with a major in information systems, Computer Science, or similar technical discipline, is preferred.
• At least three years of experience in system analysis and software configuration or development and support.
• Strong knowledge of business process analysis, requirements analysis, and software analysis and design.
• Project management experience.
• Ability to analyze end-user technical requirements and recommend specific technical and/or workflow solutions to meet the need.
• Excellent trouble shooting skills.
• Knowledge of database and data dictionary concepts, database file structures and operating system interfaces.
• Use business analysis techniques such as interviewing, brainstorming, modeling, risk analysis, estimating, and peer review.
• Ability to work independently and set priorities.
• Three years of experience supporting a health wide system, electronic health record or case management system.
• Knowledge of principles and practices of leadership and mentoring.
• Excellent verbal and written communication skills with both technical and non-technical staff.
• Demonstrated ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Qualifications

• Various information technology platforms and operating systems.
• Principles and practices used in the analysis and development of procedures and information systems associated with assigned operational and/or program area.
• Principles of relational database management and systems integration analysis and programming.
• Principles and practices of programmatic analysis and report preparation.
• Principles and practices of project management.
• Information systems and data processing concepts.
• Principles and practices of contract and vendor relationship management.
• Modern office practices, methods, and computer equipment and applications related to the work.
• Record keeping principles and procedures.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with users, vendors, external agencies, and County staff.
• Principles and practices used in adapting information systems to business needs and communicating those needs to information systems professionals and vendors.
• Department and County systems, policies, programs, and practices related to information systems.
• The organization, operation, and functions of the department and County as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

Education:

• Equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or closely related field. Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years.
• Experience: 3-4 Years of experience supporting and administering Laboratory Management System (LMS) Harvest Orchard.

Knowledge, Skills, & Abilities

• Learn department and County systems, policies, programs, and practices related to information systems.
• Provide technical and analytical support to users of department systems and applications.
• Learn to and communicate with department personnel to identify and translate information needs into system requirements.
• Learn to and communicate business information system needs to system vendors for the design, development, and/or enhancement of system applications.
• Assist end users on a wide variety of system issues, evaluate alternatives, and make and implement sound recommendations.
• Assist in developing materials and present effective training programs; train users in the assigned application systems.
• Evaluate the effectiveness of newly developed systems and/or applications.
• Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
• Prepare clear, concise, and accurate documentation, instructions, correspondence, and other written materials.
• Organize work, set priorities, and meet critical deadlines.
• Learn, interpret, apply, explain, and ensure compliance with applicable County standards, policies, and procedures related to assigned area of responsibility.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Communicate effectively, orally and in writing, with both technical and non-technical personnel.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Communicate with department personnel to identify and translate information needs into system requirements.
• Communicate business information system needs to system vendors for the design, development, and/or enhancement of system applications.
• Conduct research projects on a wide variety of software and systems issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Research, develop, and recommend cost-effective technical system improvements.
• Develop and implement comprehensive computer operations-related projects and training programs.
• Participate and/or lead focus groups or working sessions to establish new processes or technical design for improvement.

About Us:

AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,850 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at Agreeya for more information.