Senior Unified Communications Engineer

Duration: 7+ Months

Location: MN-Inver Grove Heights, Hybrid 1-2 days onsite

Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a Senior Unified Communications Engineer, you will join Turnberry's Digital Modernization practice, where technology and strategy combine to deliver exceptional digital experiences, empowering organizations to thrive in today's digital market.

Responsibilities:

Serve as a senior technical engineer and subject matter expert for Microsoft Teams Voice, telephony infrastructure, and CCaaS solutions (Five9 preferred)

Lead the design, configuration, and deployment of enterprise-wide unified communications solutions, including migrations from legacy systems to Microsoft Teams Voice

Develop and maintain end-to-end Visio diagrams, call flow documentation, and detailed specifications for telephony solutions

Collaborate with business stakeholders to gather requirements and translate them into effective voice and collaboration designs that support business goals and processes

Develop telecommunications solutions addressing user and departmental needs across multiple business units

Administer, monitor, and troubleshoot telephony-related hardware, software, and infrastructure, including QoS, call routing, and trunking

Manage and optimize PSTN connectivity, including ISP provisioning, number porting, and circuit management

Perform root cause analysis and proactively identify system deficiencies or trends toward failure, recommending improvements for performance and reliability

Support ongoing voice modernization initiatives, ensuring high availability, scalability, and seamless integration across platforms and endpoints

Apply scripting (PowerShell and/or Python) to automate configuration, reporting, and operational tasks

Collaborate with other engineering teams, product owners, and service managers to ensure effective delivery and support of unified communications services

Contribute to Agile ceremonies and backlog refinement, continuously improving delivery practices and team efficiency

Mentor junior engineers and provide technical guidance, fostering collaboration and knowledge sharing within the voice engineering team

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)

5+ years of experience in enterprise telephony, VoIP, or unified communications engineering

Hands-on experience with Microsoft Teams Voice deployment and administration

Experience with Five9 or other CCaaS platforms such as NICE, Genesys, or Cisco (Five9 preferred)

Strong understanding of TDM, IP-PBX, and VM/UM integration

Knowledge of PRI, SIP (station and trunking), H.323, VOIP, analog, and digital telephony systems

Experience designing, administering, and troubleshooting dial plans, call flows, and vectors

Familiarity with QoS/COS, traffic shaping, packet analysis, and troubleshooting IP voice performance

Proficiency with PowerShell and/or Python scripting for automation and system management

Proven ability to work collaboratively across business and IT teams to understand not just how, but why and when voice services best support business goals

Preferred Qualifications:

Experience migrating legacy telephony systems to Microsoft Teams Voice in a large, complex enterprise

Strong knowledge of networking fundamentals, SIP trunking, and ISP coordination

Understanding of cybersecurity principles related to voice systems

Familiarity with ITSM/ITIL practices and Agile methodologies (Scrum experience preferred)

Experience with IVR, ACD, call recording, CTI, and CRM integrations

Excellent documentation and communication skills for both technical and non-technical audiences

Ability to mentor peers and contribute to a culture of continuous improvement

The salary range for this role is $115,000 to $165,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans with Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at