Program Manager in Data, Analytics, and AI

Job Role: Program Manager in Data, Analytics, and AI

Job Location: Houston, TX

Job Type: Full Time

Job Description:

Client is seeking a dynamic and visionary Program Manager in Data, Analytics, and AI to lead transformative digital initiatives for our global clients. In this strategic role, you will drive end-to-end consulting engagements from problem definition and business process analysis to solution architecture, development, and deployment within a global delivery framework.

Key Responsibilities:

1. Program Oversight:

Lead end-to-end delivery of software support programs across multiple applications and geographies.

Ensure adherence to SLAs, KPIs, and contractual obligations.

Manage escalations, major incidents, and problem management processes.

2. Stakeholder Management:

Serve as the primary point of contact for client leadership and internal stakeholders.

Conduct regular governance meetings, status reviews, and performance reporting.

Build strong relationships with business units, vendors, and support teams.

3. Team Leadership

Manage and mentor support leads, engineers, and analysts.

Drive resource planning, skill development, and performance management.

Foster a culture of accountability, collaboration, and continuous improvement.

4. Operational Excellence

Monitor and improve support processes, ticket resolution timelines, and customer satisfaction.

Implement ITIL best practices and automation initiatives.

Drive root cause analysis and preventive actions for recurring issues

5. Financial & Risk Management

Track program budgets, forecasts, and cost optimization opportunities.

Identify and mitigate delivery risks and compliance gaps.

Required Qualification:

Bachelor s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

At least 11 years of Information Technology experience.

At least 10 years of experience in IT service delivery or support project management.

Proven track record of managing large-scale support programs.

Strong understanding of ITIL, incident/problem/change management.

Good understanding of solutions, accelerators and value proposition in Data, Analytics and AI.

Experience with tools like ServiceNow, Jira, or similar.

Excellent communication, stakeholder management, and leadership skills.

Preferred Qualifications:

PMP, ITIL, or SAFe certifications.

Experience in managing support for cloud native.

Experience in multi-vendor or multi-client support models.

Experience in solving business problems in the relevant industry, understanding of E2E functional flows of the customer business.

Able to create a Business Plan for expanding business with a good understanding of potential business opportunities, competition strengths and weaknesses.

Continuous improvement, Innovation, and growth Mindset.

Good communication, articulation, and presentation skills.

Learnability and focus on new / emerging areas.

Good understanding of Agile software development frameworks.

Ability to work in teams in a diverse, multi-stakeholder environment comprising of Business and Technology teams.

Experience and desire to work in a global delivery environment.