ERP Operations Manager

Job Title: ERP Operations Manager

📍 Location: Fort Worth, TX
🏢 Work Mode:  Hybrid 
💼 Employment Type: W2

Job Summary

We are seeking an experienced ERP Operations Manager to oversee the day-to-day operations, support, and optimization of enterprise ERP systems. This role is responsible for ensuring system stability, performance, user satisfaction, and continuous improvement while leading cross-functional teams and coordinating with vendors and stakeholders.

Key Responsibilities

• Manage daily operations and support of ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics, Workday, or similar)

• Ensure ERP system availability, performance, security, and data integrity

• Lead ERP production support, incident management, problem resolution, and root cause analysis

• Coordinate ERP upgrades, patches, enhancements, and release activities

• Manage ERP operations team including analysts, developers, and support staff

• Act as primary liaison between IT, business users, vendors, and third-party partners

• Oversee change management, configuration management, and system documentation

• Establish and monitor KPIs, SLAs, and operational metrics

• Ensure compliance with internal controls, audit requirements, and security standards

• Support ERP integrations with upstream and downstream systems

• Identify opportunities for process improvements, automation, and cost optimization

• Participate in ERP roadmap planning and system modernization initiatives

Required Skills & Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field

• 8+ years of experience supporting and managing ERP systems in an enterprise environment

• 3+ years of experience in an ERP Operations or IT Operations leadership role

• Strong understanding of ERP functional and technical operations

• Experience with ERP production support, upgrades, and system maintenance

• Strong incident, problem, and change management experience (ITIL preferred)

• Experience managing vendors and offshore/onshore support teams

• Strong communication and stakeholder management skills

• Ability to work in a fast-paced, mission-critical environment

Preferred / Nice-to-Have Skills

• Hands-on experience with SAP S/4HANA, Oracle EBS/Cloud, Microsoft Dynamics 365, or Workday

• ITIL certification

• Experience with cloud-hosted ERP environments

• Knowledge of SOX, audit, and compliance requirements

• Experience leading ERP transformations or migrations

Soft Skills

• Strong leadership and people management skills

• Excellent problem-solving and decision-making ability

• Proactive, detail-oriented, and results-driven

• Ability to influence cross-functional teams