Overview
On Site
55k - 65k
Full Time
Skills
Software Troubleshooting
Problem Solving
Training
Help Desk
Microsoft Outlook
Printers
Communication
Customer Service
ServiceNow
JIRA
Active Directory
Provisioning
Management
Microsoft SCCM
Computer Networking
Dragon NaturallySpeaking
DNS
DHCP
Virtual Private Network
Microsoft Windows
Microsoft Office
Computer Hardware
OS X
Network Support
Technical Support
Documentation
Collaboration
End-user Training
Insurance
SAP BASIS
Job Details
A well-established company in Wilmington, DE is looking to bring on a Support Technician to join their IT support team. This is a full-time opportunity offering exposure to a wide range of technologies and direct interaction with end users. You'll be supporting Windows and Mac environments, Microsoft 365, and hardware/software troubleshooting in a fast-paced, team-oriented setting.
This is a great role for someone who's passionate about technology and enjoys solving problems. You'll be the face of IT for internal users, providing hands-on support and working closely with senior engineers to grow your skillset. The company values work-life balance, offers on-the-job training, and encourages growth into more advanced roles over time. If you're looking to build a career in IT, this is a strong opportunity to get started and grow quickly.
Required Skills & Experience
1+ year of experience in an IT support or helpdesk role
Proficiency with Windows 10/11 and basic MacOS support
Experience with Microsoft 365 applications (Outlook, Teams, SharePoint)
Strong troubleshooting skills for hardware, printers, and peripherals
Excellent communication and customer service skills
Desired Skills & Experience
Experience with ticketing systems (e.g., ServiceNow, Jira)
Basic Active Directory knowledge (password resets, user provisioning)
Exposure to endpoint management tools like Intune or SCCM
Familiarity with networking basics (DNS, DHCP, VPN)
What You Will Be Doing
Tech Breakdown
60% Windows / Microsoft 365 Support
20% Hardware / Device Troubleshooting
20% Basic MacOS and Network Support
Daily Responsibilities
70% Hands-On Technical Support
10% Documentation and Ticketing
20% Team Collaboration and User Training
The Offer
Bonus eligible
You will receive the following benefits:
Medical, Dental, and Vision Insurance
Vacation Time
Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
This is a great role for someone who's passionate about technology and enjoys solving problems. You'll be the face of IT for internal users, providing hands-on support and working closely with senior engineers to grow your skillset. The company values work-life balance, offers on-the-job training, and encourages growth into more advanced roles over time. If you're looking to build a career in IT, this is a strong opportunity to get started and grow quickly.
Required Skills & Experience
1+ year of experience in an IT support or helpdesk role
Proficiency with Windows 10/11 and basic MacOS support
Experience with Microsoft 365 applications (Outlook, Teams, SharePoint)
Strong troubleshooting skills for hardware, printers, and peripherals
Excellent communication and customer service skills
Desired Skills & Experience
Experience with ticketing systems (e.g., ServiceNow, Jira)
Basic Active Directory knowledge (password resets, user provisioning)
Exposure to endpoint management tools like Intune or SCCM
Familiarity with networking basics (DNS, DHCP, VPN)
What You Will Be Doing
Tech Breakdown
60% Windows / Microsoft 365 Support
20% Hardware / Device Troubleshooting
20% Basic MacOS and Network Support
Daily Responsibilities
70% Hands-On Technical Support
10% Documentation and Ticketing
20% Team Collaboration and User Training
The Offer
Bonus eligible
You will receive the following benefits:
Medical, Dental, and Vision Insurance
Vacation Time
Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.