Business Operations - Business Analyst IV

Job Description:
The Service Operations Outbound Fulfillment Manager is responsible for managing the relationships, processes, and data flow between operations, planning, business, logistics, and partners.

In this role, you will collaborate with cross-functional teams (XFN) to develop balanced fulfillment execution plans at all channel levels and for all accounts within the channel.

You must understand and consider channel requirements and Weeks of Supply (WOS) target strategies and work cross-functionally to identify and resolve challenges as required.

Additionally, you will work closely with operations to align warehouse, logistics, and pick/pack/ship plans with the required shipment plans. As part of this role, you will also drive and support activities related to product data maintenance for work definitions and Service Bill of Materials (SBOM) updates across Meta systems, management of inventory sub-transfers and publication of monthly returns forecasts to our global service centers.

Successful execution in this role directly impacts customer in-stock rates, On-Time Delivery (OTD), fulfillment costs, warehouse utilization, labor, and more.

Key Responsibilities:
* Manage day-to-day operations in partnership with suppliers
* Oversee end-to-end order management and fulfillment execution
* Develop relationships, processes, and data flow between fulfillment and operations
* Provide planning inputs and outputs within our service centers (Service Operations sites)
* Contribute to warehouse and transportation capacity planning
* Ensure Finished Goods (FG) inventory and supply availability
* Serve as the single point of contact for the Customer Support team and business
* Manage transactions in Oracle in support of order shipments
* Define and maintain work definitions in Oracle and maintain Service Bill of Materials (SBOM) updates across systems
* Report on Key Performance Indicators (KPIs) for order fulfillment
* Provide regular and ad hoc reporting as required
* Coordinate supply allocation, order drop, and order prioritization
* Support Retailer and Telco accounts

Minimum Qualifications:
* Proficient in written and verbal communications in English
* Experience with order management and order entry in an ERP system such as Oracle, SAP, or others
* Expertise in Excel and experience retrieving insights/reports from data portals

Top 3 must-have HARD skills
Advanced MS Office Skills
Data analytics and problem solving
Inventory management

Good to have skills
Oracle or Fusion experience
Tableau dashboards experience

Years of experience needed
3-5+ years experience