Community Engagement Senior Manager

Software Guidance & Assistance, Inc., (SGA), is searching for a Community Engagement Senior Manager for a CONTRACT assignment with one of our premier SaaS clients in San Francisco, CA.

Responsibilities:

• Oversee, support, and coach our Community Management team, focused on driving engagement across firm product communities
• Partner with the Senior Manager, Community Management to drive team operational and KPI success, remove blockers as needed, and provide overall leadership support
• Ensure community manager's delivery of day-to-day responsibilities focusing on GTM alignment & product team partnerships, engagement and community growth, community operations and moderation
• Monitor KPIs (e.g., response rates, solve rate, engagement rates), and ensure community strategies are on track
• Leverage Khoros reporting to monitor team performance and identify areas for improvement and added focus
• Lead execution of the community roadmap & strategy in partnership with Experience League Communities product management and other internal stakeholders
• Drive innovation and operations program planning with the Senior Community Manager, Innovation & Operations, set clear milestones, and maintain momentum across multiple community initiatives
• Partner with the community Product Management team to deliver on key community platform roadmap initiatives and milestones
• Track program outcomes and metrics, surface quarterly insights on Community performance
• Manage community team budget, ensuring strategic allocation of resources align to the growth, engagement, and operation of community programs
• Identify areas where Community is driving business impact - test & explore metrics for ROI measurement

Required Skills:

• 5+ years of experience in B2B SaaS community management, customer marketing, or customer success
• 3+ years of team leadership experience
• 3+ years of program management experience
• Experience with Khoros or similar community platforms
• Strong operational and organizational skills-you can juggle multiple priorities and keep others aligned
• Experience working cross-functionally with product, support, and marketing teams to drive alignment
• A data-driven mindset-comfortable reviewing KPIs and making process improvements
• Familiarity with Adobe Experience Cloud products is a strong plus
• Bachelor's degree or equivalent

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.