Overview
On Site
USD 35.00 - 40.00 per hour
Full Time
Skills
Remote Support
Adobe
Microsoft Office
Virtual Private Network
iPad
Mobile Devices
Software Troubleshooting
Data Migration
Documentation
Computer Networking
Management
Communication
Computer Hardware
Customer Service
Microsoft Windows
Printers
Microsoft SCCM
Technical Support
Help Desk
Microsoft Windows 7
Microsoft Operating Systems
Issue Tracking
ServiceNow
Service Desk
Microsoft Outlook
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
Our client is seeking a highly skilled and customer-focused IT Field Support Technician to provide technical support across multiple counties. This role involves hands-on support for hardware, software, and peripheral issues, with a strong emphasis on customer service and timely resolution of technical problems.
Key Responsibilities:
Provide onsite and remote technical support.
Install, configure, and image new computers with appropriate software.
Set up and troubleshoot local and network printers, monitors, docking stations, and other peripherals.
Migrate user data and profiles during hardware refreshes or upgrades.
Resolve software issues including email, Adobe Pro, Microsoft Office, and VPN access.
Troubleshoot and resolve iPad and mobile device issues.
Document technical procedures and support activities clearly and accurately.
Utilize ServiceNow or similar ticketing systems to manage and resolve 6-8 tickets per day.
Deliver exceptional customer service and maintain a professional demeanor in all interactions.
Required Skills & Experience:
7+ years of experience in IT support, including:
Hardware/software troubleshooting
Imaging and deploying computers
Printer and peripheral setup
Data migration
Documentation of technical processes
Use of ServiceNow or similar ticketing systems
Strong knowledge of networking protocols and communication systems.
Experience supporting Windows 11 environments.
Ability to work independently and manage time effectively across multiple locations.
Excellent communication and interpersonal skills.
Skills
Desktop, Windows 10, Troubleshooting, Hardware, Customer service, Imaging, Deployment, Windows, Printers, sccm, Technical support, Help desk support, Windows 7, Ticketing system, Servicenow, Service desk, Outlook
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $35.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Durham,NC.
Application Deadline
This position is anticipated to close on Jul 19, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our client is seeking a highly skilled and customer-focused IT Field Support Technician to provide technical support across multiple counties. This role involves hands-on support for hardware, software, and peripheral issues, with a strong emphasis on customer service and timely resolution of technical problems.
Key Responsibilities:
Provide onsite and remote technical support.
Install, configure, and image new computers with appropriate software.
Set up and troubleshoot local and network printers, monitors, docking stations, and other peripherals.
Migrate user data and profiles during hardware refreshes or upgrades.
Resolve software issues including email, Adobe Pro, Microsoft Office, and VPN access.
Troubleshoot and resolve iPad and mobile device issues.
Document technical procedures and support activities clearly and accurately.
Utilize ServiceNow or similar ticketing systems to manage and resolve 6-8 tickets per day.
Deliver exceptional customer service and maintain a professional demeanor in all interactions.
Required Skills & Experience:
7+ years of experience in IT support, including:
Hardware/software troubleshooting
Imaging and deploying computers
Printer and peripheral setup
Data migration
Documentation of technical processes
Use of ServiceNow or similar ticketing systems
Strong knowledge of networking protocols and communication systems.
Experience supporting Windows 11 environments.
Ability to work independently and manage time effectively across multiple locations.
Excellent communication and interpersonal skills.
Skills
Desktop, Windows 10, Troubleshooting, Hardware, Customer service, Imaging, Deployment, Windows, Printers, sccm, Technical support, Help desk support, Windows 7, Ticketing system, Servicenow, Service desk, Outlook
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $35.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Durham,NC.
Application Deadline
This position is anticipated to close on Jul 19, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.