Overview
Remote
Depends on Experience
Contract - Independent
Contract - W2
Skills
Migration
IVR
Interactive Voice Responce
Job Details
Job description:
- Define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI platforms (e.g., Dynamics 365 Contact Center, Google Dialogflow CX, Kore.ai, Amazon Lex).
- Design and implement reusable IVR components (e.g., authentication, error handling, prompt management) to streamline development and ensure consistency across voice applications.
- Develop and maintain a modular IVR component library to support scalable and maintainable conversational flows.
- Lead architecture design sessions and create high-level and detailed architecture diagrams.
- Establish governance for development, deployment, and monitoring of conversational AI solutions.
- Guide development teams on best practices for scalability, performance, and security.
- Need experience on Migration
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