Overview
On Site
50k - 65k
Full Time
Skills
Tier 2
SaaS
Tier 1
Process Improvement
Help Desk
Remote Support
Workflow
Communication
Customer Service
Windows PowerShell
Scripting
Network+
Microsoft
Microsoft Windows
Active Directory
Microsoft Azure
Multi-factor Authentication
Computer Networking
DNS
Dragon NaturallySpeaking
DHCP
Virtual Private Network
Wireless Communication
Master Data Management
Mobile Device Management
ServiceNow
JIRA
Zendesk
Insurance
SAP BASIS
Job Details
This is a Tier 2 Help Desk position that supports a growing technology environment here in Tempe. You'll be handling escalated technical issues, troubleshooting across Windows, networking, SaaS platforms, and working closely with Tier 1 and engineering teams. This is a great opportunity for someone who wants more ownership and visibility into infrastructure and systems work.
You get to be the escalation point for more complex issues while still leaning from senior engineers. The environment is fast paced but collaborative, and you will be exposed to Active Directory, Azure tools, imaging, networking, and security workflows. They're investing heavy in process improvement and automation, so you'll have a real voice in shaping how the support function grows.
Required Skills & Experience
Tech Breakdown
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
You get to be the escalation point for more complex issues while still leaning from senior engineers. The environment is fast paced but collaborative, and you will be exposed to Active Directory, Azure tools, imaging, networking, and security workflows. They're investing heavy in process improvement and automation, so you'll have a real voice in shaping how the support function grows.
Required Skills & Experience
- 2-4 years of help desk or desktop support experience
- Strong troubleshooting across Windows 10/11 and O365
- Hands-on experience with Active Directory and Azure AD
- Basic networking knowledge (DNS, DHCP, VPN, WiFi)
- Familiarity with ticketing systems and escalation workflows
- Excellent communication and customer service skills
- Experience with Intune, JAMF, or another MDM
- Exposure to PowerShell scripting
- Experience supporting hybrid/remote environments
- Any IT certs such as A+, Network+, or Microsoft certifications
Tech Breakdown
- 40% Windows OS, O365, Teams, and endpoint troubleshooting
- 25% Active Directory, Azure AD, MFA, identity tasks
- 20% Networking basics (DNS, DHCP, VPN, WiFi, connectivity)
- 10% Imaging, builds, deployments, Intune or other MDM
- 5% Ticketing tools (ServiceNow, Jira, Zendesk, or similar)
- 100% Hands On
- Bonus OR Commission eligible
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.