Overview
On Site
$70.0000 - $80.0000
Full Time
Skills
ServiceNow CSM
ITSM
HRSD
Job Details
Day To Day Responsbilities:
Experience - 5+ years (with at least 2+ years in a Technical Lead Role)
Required Skills & Qualifications -
- 5+ years of SNOW experience, with at least 2+ years in technical leadership roles.
- Deep understanding of SNOW platform capabilities and architecture.
- Develop and customize CSM components such as:
- Case Management
- Account & Contact Management
- Entitlements, SLAs, and Contract Management
- Customer Portal / Service Portal widgets
- Playbooks for CSM, Agent Workspace, and Guided Decisions
- Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications.
- Integrate SNOW CSM with other modules (ITSM, FSM, HRSD) or external systems (e.g., Salesforce, SAP, third-party CRMs).
- Strong scripting knowledge (JavaScript, GlideScript, Flow Designer, etc.).
- Proficiency in integrations (REST/SOAP APIs, webhooks, etc.).
- Hands-on experience with Agile methodologies and tools (SNOW Agile 2.0)
Must Have:
- SNOW Certified System Administrator (CSA) Required
- SNOW Certified Application Developer Required
- SNOW Certified Implementation Specialist (CSM) Required
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.