Overview
On Site
USD 25.00 - 30.00 per hour
Full Time
Skills
Help Desk
Tier 1
Microsoft
Printers
Management
Onboarding
Laptop
Training
Regulatory Compliance
Collaboration
Microsoft Office
Technical Support
Computer Hardware
Printer Support
Communication
Workflow
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a Help Desk Analyst I to join our team in Johnstown, CO. In this hybrid role, you will provide Tier 1 technical support to end users while actively contributing to the smooth operation of our IT systems. This is a contract-to-permanent opportunity that offers an engaging environment to enhance your skills and grow professionally.
Responsibilities:
Deliver first-level technical support by diagnosing and resolving issues related to Microsoft applications and other software tools.
Administer and maintain printers and manage ticketing systems to ensure timely resolution of technical problems.
Facilitate the onboarding and offboarding of employees by configuring hardware and software as needed.
Perform automated tasks, including laptop setup and deployment, with training provided as necessary.
Adhere to and implement company security protocols, ensuring compliance and safeguarding of systems.
Collaborate with team members to provide effective solutions and maintain a supportive workplace environment.
Requirements
Proficiency in using Microsoft products, including Intune and other related applications.
At least 2 years of experience in technical support or a similar role.
Ability to troubleshoot hardware and software issues effectively.
Familiarity with ticketing systems and printer troubleshooting.
Strong communication skills and a customer-focused attitude.
Willingness to learn and adapt to new technologies and workflows.
Knowledge of security protocols and best practices in IT environments.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a Help Desk Analyst I to join our team in Johnstown, CO. In this hybrid role, you will provide Tier 1 technical support to end users while actively contributing to the smooth operation of our IT systems. This is a contract-to-permanent opportunity that offers an engaging environment to enhance your skills and grow professionally.
Responsibilities:
Deliver first-level technical support by diagnosing and resolving issues related to Microsoft applications and other software tools.
Administer and maintain printers and manage ticketing systems to ensure timely resolution of technical problems.
Facilitate the onboarding and offboarding of employees by configuring hardware and software as needed.
Perform automated tasks, including laptop setup and deployment, with training provided as necessary.
Adhere to and implement company security protocols, ensuring compliance and safeguarding of systems.
Collaborate with team members to provide effective solutions and maintain a supportive workplace environment.
Requirements
Proficiency in using Microsoft products, including Intune and other related applications.
At least 2 years of experience in technical support or a similar role.
Ability to troubleshoot hardware and software issues effectively.
Familiarity with ticketing systems and printer troubleshooting.
Strong communication skills and a customer-focused attitude.
Willingness to learn and adapt to new technologies and workflows.
Knowledge of security protocols and best practices in IT environments.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.