Applications Manager II

Applications Manager II
Location: Hybrid Las Vegas, NV or Draper, UT (Relocation Available)
Schedule: Hybrid; In-office Tuesday Thursday

The Applications Manager II is responsible for administration, maintenance, and complex support escalations of assigned applications. Collects and analyzes information from system users to formulate the scope and objectives of the system. Prepares flow charts, models, and procedures and conducts feasibility studies to design possible system solutions. Estimates the cost of system solutions, prepares project plans to provide input into decisions, and prioritizes projects and allocation of IT resources. Prepares and maintains technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system. Works in a cross-functional team environment and collaborates effectively to implement and maintain solutions. Supports senior leadership in the development of policy and strategy implementation for short-term results. Problems faced may be difficult but typically are not complex. Ensures policies, practices and procedures are understood and followed by direct reports, customers, and stakeholders.

Responsibilities:

• Maintains and enhances existing standard operating procedures and processes to support sustainable and flexible architecture and environments. Creates new process documentation, procedures, and policies in partnership with IT teams and assigned key business stakeholders.
• Coordinates, negotiates, and administers vendor and internal relationships with key stakeholders across business to support projects, initiatives, and requests. Supports other IT teams as part of escalations and/or projects.
• Manages release process, testing and communication for assigned application platform. Facilitates change management processes, including the development and execution of test scripts, communication plans, implementation plans, and rollback plans.
• Performs administration, maintenance, and updates of assigned application platforms as well as managing defects, enhancements, and escalation of support incidents.

Qualifications

• Bachelor s degree in Business, Computer Science, IT, or related field preferred (or equivalent experience).
• 5+ years of experience in property management or real estate operations with exposure to technology systems.
• Strong understanding of software development life cycle (SDLC) and change management.
• Experience working directly with vendors, SLAs, and escalation management.
• Strong, assertive communication skills with ability to manage up, follow through, and escalate as needed.
• Previous experience growing from an end-user/operations side into an IT/business applications role is highly desirable.
• Leadership experience with small teams or direct reports preferred.
• Familiarity with tenant-facing systems, Yardi, Dynamics, or CRM applications a plus