User Administrator - Enterprise Access Management

RESPONSIBILITIES:
Kforce has a client in St. Louis County, MO (remote) that is seeking a User Administrator - Enterprise Access Management.

Summary:
The Enterprise Access Management (EAM) User Administrator performs both routine and complex user administration related to basic account creation and disabling. This role is responsible for preparing the work, managing the queues, verifying employees, provisioning basic account access, group memberships, and security. In addition, this role reports escalations and errors or improvements needed related to individual requests and the processes.

Essential Duties & Responsibilities:
* Process Enterprise Access requests in ServiceNow
* Review new and existing requests to prioritize daily tasks
* Monitor queues throughout the day
* Check in with EAM team regularly
* Account creation, manual, and scripted
* Delivery of credentials
* Identify ongoing process improvement
* Customer support as needed

REQUIREMENTS:
* B.S. or B.A. in IT or other field
* 3+ years of relevant experience with one year in IT
* Experience with AD, O365/Exchange On-prem and Web account management, Ticketing System, Proficient in MS Excel and managing large data sets to process tasks
* Attentive with an eye for detail
* Ability to document and verbally communicate processes (new and existing)
* Thrives working in a fast-paced environment
* Adheres to the processes that are in place; Reports gaps, inefficiencies, circumventions, and misses, to the EAM Team for review for future implementation as process improvements
* Interpretive Listening
* Self-sufficient, takes initiative to manage and complete tasks
* Resourceful
* Able to work independently, within the EAM team and collaboratively with other Teams
* Comfortable working in-office and remote
* Proficient in Microsoft Excel, Outlook, Word
* Knowledgeable Active Directory, Exchange, and Azure
* ServiceNow or other ticketing system experience
* Experience working with large data sets
* Other Cloud platform experience
* Other beneficial skills include: Scripting, PowerShell, or other. Basic Network and Protocol knowledge. Healthcare terminology. Awareness of PHI and HIPAA

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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