Overview
On Site
Full Time
Skills
Payment Systems
FOCUS
Network
Technical Writing
Knowledge Base
Regulatory Compliance
Point Of Sale
ServiceNow
Help Desk
Change Request Management
Oracle
Opera
User Experience
Payment Gateways
Windows PowerShell
Scripting
Reporting
Positive Attitude
Motivation
Payments
System Integration
Computer Networking
IPS
Firewall
Virtual Private Network
PCI DSS
Writing
JIRA
Agile
Workflow
Management
Middleware
Cloud Computing
Splunk
Attention To Detail
Hospitality
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 3008123
Job Description:
PURPOSE:
We are seeking a motivated Technical Engineer to join our Global Payments Team, supporting the integration and operation of payment systems across our hotels. This role requires a blend of hotel IT expertise, technical troubleshooting skills, and payment system knowledge, with a strong focus on collaboration and continuous learning.
POSITION RESPONSIBILITIES:
Provide day-to-day support via ServiceNow Helpdesk, managing incidents, service requests, and escalations.
Troubleshoot and resolve issues related to payment gateways, terminals, and middleware in coordination with vendors and internal teams.
Support and maintain Oracle Opera Cloud PMS integrations, ensuring stability and reliability of hotel payment processes.
Use PowerShell scripting and other automation tools to streamline tasks, improve monitoring, and generate reports.
Assist in managing payment device connectivity, including POS systems, network configurations, and troubleshooting.
Contribute to technical documentation including knowledge base articles, SOPs, and integration guides.
Collaborate with cross-functional teams through Jira and other platforms to track progress and resolve issues.
Stay up to date on PCI DSS and security compliance requirements, ensuring all work aligns with industry standards.
Participate in system integration projects, learning and documenting how PMS, POS, and payment gateways connect.
Monitor systems proactively using tools such as Datadog or Splunk (where applicable), helping prevent incidents before they occur.
EXPERIENCE AND QUALIFICATIONS:
ServiceNow Helpdesk experience in incident and request management.
Hotel IT background with exposure to property-level systems and operations.
Hands-on Oracle Opera Cloud PMS user experience.
Payment gateway knowledge, including transaction flows, tokenization, and reconciliation.
PowerShell scripting knowledge for automation and reporting.
Positive attitude and ability to collaborate effectively.
Motivation to learn and grow within the payments technology space.
Curiosity about system integration and how platforms connect.
Basic networking knowledge (IPs, ports, firewalls, VPNs).
Awareness of PCI DSS and the importance of securing cardholder data.
PREFERRED SKILLS:
Strong troubleshooting skills in complex technical environments.
Technical document writing experience (SOPs, KBs, runbooks).
Jira experience for ticketing, project tracking, and agile workflows.
Exposure to payment device management (terminals, middleware).
Familiarity with cloud platforms and APIs (REST-based integrations).
Experience with monitoring and logging tools (e.g., Datadog, Splunk).
WHO YOU ARE:
A hands-on problem solver with strong attention to detail.
Eager to learn new technologies and payment innovations.
Team-oriented, with a positive mindset and service-driven approach.
Excited about contributing to cutting-edge hospitality payment solutions.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
PURPOSE:
We are seeking a motivated Technical Engineer to join our Global Payments Team, supporting the integration and operation of payment systems across our hotels. This role requires a blend of hotel IT expertise, technical troubleshooting skills, and payment system knowledge, with a strong focus on collaboration and continuous learning.
POSITION RESPONSIBILITIES:
Provide day-to-day support via ServiceNow Helpdesk, managing incidents, service requests, and escalations.
Troubleshoot and resolve issues related to payment gateways, terminals, and middleware in coordination with vendors and internal teams.
Support and maintain Oracle Opera Cloud PMS integrations, ensuring stability and reliability of hotel payment processes.
Use PowerShell scripting and other automation tools to streamline tasks, improve monitoring, and generate reports.
Assist in managing payment device connectivity, including POS systems, network configurations, and troubleshooting.
Contribute to technical documentation including knowledge base articles, SOPs, and integration guides.
Collaborate with cross-functional teams through Jira and other platforms to track progress and resolve issues.
Stay up to date on PCI DSS and security compliance requirements, ensuring all work aligns with industry standards.
Participate in system integration projects, learning and documenting how PMS, POS, and payment gateways connect.
Monitor systems proactively using tools such as Datadog or Splunk (where applicable), helping prevent incidents before they occur.
EXPERIENCE AND QUALIFICATIONS:
ServiceNow Helpdesk experience in incident and request management.
Hotel IT background with exposure to property-level systems and operations.
Hands-on Oracle Opera Cloud PMS user experience.
Payment gateway knowledge, including transaction flows, tokenization, and reconciliation.
PowerShell scripting knowledge for automation and reporting.
Positive attitude and ability to collaborate effectively.
Motivation to learn and grow within the payments technology space.
Curiosity about system integration and how platforms connect.
Basic networking knowledge (IPs, ports, firewalls, VPNs).
Awareness of PCI DSS and the importance of securing cardholder data.
PREFERRED SKILLS:
Strong troubleshooting skills in complex technical environments.
Technical document writing experience (SOPs, KBs, runbooks).
Jira experience for ticketing, project tracking, and agile workflows.
Exposure to payment device management (terminals, middleware).
Familiarity with cloud platforms and APIs (REST-based integrations).
Experience with monitoring and logging tools (e.g., Datadog, Splunk).
WHO YOU ARE:
A hands-on problem solver with strong attention to detail.
Eager to learn new technologies and payment innovations.
Team-oriented, with a positive mindset and service-driven approach.
Excited about contributing to cutting-edge hospitality payment solutions.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.