Overview
Skills
Job Details
Our government client is looking for an experienced Help Desk Analyst on a hybrid 6+ months contract opportunity in Golden, CO.
Position: Help Desk Analyst
Note: Candidate must be local.
Must be available for In person interview.
Must be able to work from home on Fridays.
Must be able to take CJIS certification training/exam.
Job Description:
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
Answer call center phones in a friendly, helpful and professional manner. Open a ticket for support and provide that support once trained. Create new network user accounts per procedure, Disable network accounts per procedure. Update Microsoft exchange information per procedure based on information supplied. Work tickets assigned in the queue and assist with assigning tickets to others in the team. Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned. Adept at asking questions to better support the user with process and procedures. Must be a team player.
Required /Desired Skills and Experience:
| Skills | Qualification | Competency |
| Skills | TCP/IP | Novice (1-3 Years) |
| Skills | Windows 9x/2000/XP/NT/Vista/7 | |
| Skills | Service Desk Ticket System | Novice (1-3 Years) |
| Skills | Adobe Acrobat | Novice (1-3 Years) |
| Skills | Communication skills both verbal and written | Proficient (4-6 Years) |
| Skills | Learning ability | Proficient (4-6 Years) |
| Skills | Team work | Proficient (4-6 Years) |
| Skills | Active Directory | Novice (1-3 Years) |
| Skills | Microsoft Office | Novice (1-3 Years) |
About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
Celebrating 30 years of service.