Overview
Remote
$30 - $70
Full Time
Skills
Communication
Computer Hardware
Conflict Resolution
Customer Service
Help Desk
Job Details
We are seeking a reliable and customer-focused Helpdesk Support professional to provide first-level technical assistance to end-users. The role involves troubleshooting hardware, software, and network issues, answering queries via phone, email, or chat, and ensuring prompt resolution or escalation as needed. The ideal candidate will have strong problem-solving skills, excellent communication, and a good understanding of IT systems and customer service principles.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.