Overview
On Site
Depends on Experience
Full Time
Skills
Windows
Mac
hardware
software
Help Desk
Job Details
Technical Experience:
Experience level : 6 8 years of Technical experience in Windows and Mac
Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled.
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Good understanding of computer systems, mobile devices and other tech products
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Familiarity with ITSM tools like ServiceNow for ticket management.
Professional Attributes:
Excellent customer service skills and the ability to communicate effectively with non-technical users.
Self-starter with the ability to work independently and efficiently.
Physical ability to manage IT equipment installations and movements.
Adaptable and flexible to meet varying work schedules and environments.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.